Help Desk

5 days ago


Copenhagen, Copenhagen, Denmark RASH Full time

Qendra Ndërinstitucionale e Rrjetit Akademik Shqiptar shpall vendin vakant për pozicionin "Help Desk".

Pozicioni i punës si Help Desk ofron mbështetje dhe asistencë teknike për përdoruesit e softuereve, pajisjeve apo sistemeve të ndërtuara nga Departamenti i Zhvillimit në RASH. Gjithashtu, ofron mbështetje dhe ndihmë në përfundimin e detyrave ose zgjidhjes së problemeve përmes testeve diagnostikuese dhe qasjes në distancë nga kompjuterët e përdoruesve.

Kërkohen kandidatë që kanë përfunduar studimet Bachelor në programe inxhinierike ose shkenca të natyrës me njohuri/aftësi të mira kompjuterike.

Kandidati/ja duhet të dëftojë se zotëron aftësitë e mëposhtme:

  • Të njohë mirë gjuhën angleze.
  • Të ketë aftësi të mira kompjuterike dhe aftësinë për të zgjidhur e diagnostikuar problemet.
  • Të jetë i familjarizuar me të dy sistemet kompjuterike Windows dhe Mac, si dhe me hardware-in e tyre.
  • Të ketë aftësi të mira për Shërbimin ndaj Klientit.
  • Të ketë aftësi për të komunikuar në mënyrë efektive për të ndihmuar përdoruesit të zgjidhin problematikat që u shfaqen.
  • Të jetë teknikisht i aftë të shkruajë e redaktojë azhornimin e manualeve.
  • Të mundësojë trajnimin e përdoruesve me sistemet apo softuerët e RASH.
  • Të ndjekë çështjet së bashku me përdoruesit deri në zgjidhjen e plotë të tyre.
  • Ndërtimi i raporteve për të analizuar ankesat dhe problemet e zakonshme.
  • Hyrja në distancë te pajisjet kompjuterike ose softuerët për të bërë ndryshime dhe rregulluar problemet.

Të interesuarit të dërgojnë CV-në, tek: , me subjekt: Help Desk brenda datës 31 Tetor 2023.

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