Senior Global Engagement Lead, Global Customer Experience
1 week ago
Requisition ID: 5989
Location: Copenhagen, Danish Capital Region, DK
Senior Global Engagement Lead, Global Customer Experience
Do you want to have an important role in supporting Commercial Operations by being the single touchpoint for key Affiliates? Join us With this new role, you have the great opportunity to be part of an exciting evolution in our Global Customer Experience department (GcX) at our HQ in Copenhagen.
Your new role
Your main objective is to provide strategic guidance and end-to-end support to key Affiliate's needs within commercial projects related to GcX. You will be the affiliate's 'ambassador' in your coordination with other GCX and Global functions, focusing on ensuring smooth execution and great value for the local business.
Reporting to the Head of Customer Engagement Excellence, you will be part of a skilled and fun Global Customer Experience department, working closely with colleagues from around the world with a purpose and enthusiasm for bringing great experiences to our customers and enabling Affiliates to deliver impact in the market.
In this role you will
- Act as the single point of contact for key Affiliates, providing strategic guidance and end-to-end ownership supporting the execution of the commercial strategy aligned to our vision and goals.
- Drive strategic collaboration with affiliate teams to assess and understand business needs, driving strategic decision-making based on assessments and the formulation of actionable strategies.
- Engage with Global and Affiliate stakeholders including senior leadership, facilitate meetings in small and larger settings ensuring Affiliates are involved and listened to.
- Coordinate and collaborate with Affiliates and Global Functions, maintaining project plans, dependencies, risks, etc. required to execute successfully.
- Support the adoption of new ways of working, new technologies, and digital solutions while working closely with our Training Manager to ensure Affiliate needs are front and center.
- Facilitate best practice sharing and ensure synergies are reaped across the organization.
What you bring to the team
You are currently working in commercial operations or bring experience and deep knowledge of sales and marketing processes. Preferably, you bring Affiliate experience, are commercially strong, and have insights into pharma products and customers.
In addition, you have:
- High proficiency in English.
- Bachelor's degree or equivalent, preferably in life sciences or management.
- 4+ years of experience in commercial organizations in the pharmaceutical/biotech or medical device industry.
- The ability to successfully execute complex projects or initiatives within large organizations.
- Knowledge of sales, marketing, and commercial processes in the pharmaceutical/biotech industry.
- The ability to think strategically and align commercial initiatives with the organization's overall goals and objectives.
- Great communication skills, both written and verbal.
- Great stakeholder engagement and management skills and the ability to build and maintain relationships with key stakeholders to secure buy-in.
The position is based in Valby, Denmark.
Our promise to you
Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability, and adaptability enable us to transform lives. We want to go faster and further in addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.
We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at
Apply now
Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you're not sure if you meet all the requirements? We still want to hear from you
Upload your CV and include a few lines about your motivation for applying. We ask you not to include a photo or personal information that does not relate to your professional experience.
If you have questions or want to hear more, please feel free to contact Liv Trolle, Director, Head of Global Customer Engagement Excellence, GCX.
Applications must be received by 11th of February, 2025.
Learn more about us at LinkedIn, or Instagram (@h_lundbeck).
#EveryBrainInTheGame
This job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.
#LI-Hybrid
#J-18808-Ljbffr-
Global Customer Engagement Director
4 days ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeJob Title: Global Customer Engagement DirectorWe are looking for an experienced and innovative Global Customer Engagement Director to develop and execute strategies that enhance customer experiences and drive commercial results. The ideal candidate will have a strong understanding of customer behavior and preferences, as well as experience in developing and...
-
Global Commercial Engagement Leader
2 weeks ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeSenior Global Engagement Lead: A Key Role in Commercial OperationsThe Senior Global Engagement Lead is a critical position in supporting Commercial Operations by serving as the single touchpoint for key Affiliates. This role offers an exciting opportunity to be part of an evolution in the Global Customer Experience department at our HQ in Copenhagen.Main...
-
Senior Manager, Customer Experience Strategy
2 weeks ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeSenior Manager, Customer Experience StrategyThis is a high-visibility position that plays a pivotal role in shaping and deploying the company's global customer experience strategy. You will lead the strategic development and execution of our global CRM communications as well as the continued development of our loyalty program.Key Responsibilities:Strategic...
-
Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeJob Title: Customer Experience StrategistAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to lead the development and execution of our global CRM communications and loyalty program. As a senior-level position, this role will play a pivotal part in shaping and deploying our global CRM and loyalty strategy.Key ResponsibilitiesDrive...
-
Copenhagen, Copenhagen, Denmark 3Shape AS Full time**Advanced Patient Care Innovations at 3Shape**We're a dynamic company dedicated to revolutionizing healthcare through cutting-edge technology and imaging techniques. Our mission is to empower non-technical medical professionals with seamless, intuitive tools that enhance patient care.We're seeking an experienced Senior Manager, Global Customer Support...
-
Global Customer Experience Strategist
2 weeks ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeCustomer Engagement StrategistOur ideal candidate is a creative problem solver with excellent communication skills. They will partner with our marketing team to create and manage loyalty-specific content and campaign strategies. They will integrate loyalty campaigns into our global marketing calendar to drive member acquisition and retention.This role...
-
Global Trade and Customs Director
2 weeks ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeThis leadership position plays a crucial role in shaping the company's global trade & customs strategy, driving operational efficiency, compliance, and duty optimization across regions.About the PositionDevelop and implement a global trade & customs strategy in collaboration with regional trade & customs and supply chain operations...
-
Head of Global Trade and Customs
2 weeks ago
Copenhagen, Copenhagen, Denmark beBee Careers Full timeIn this key role, you will develop and implement a global trade & customs strategy that drives operational efficiency, compliance, and duty optimization across regions.About the RoleLead the development of a world-class global trade & customs function, overseeing trade & customs operations across the world.Duties and ResponsibilitiesDevelop and implement a...
-
Global Head of Websites and Leads
1 week ago
Copenhagen, Copenhagen, Denmark Saxo Bank Full timeGlobal Journey Owner - Websites and LeadsSaxo Bank is seeking an experienced professional to drive significant business impact through the strategic development and optimization of our commercial website, home.saxo. This high-visibility leadership role requires a strong understanding of customer journey management, digital acquisition, and web platform...
-
Global Head of Websites and Leads
2 days ago
Copenhagen, Copenhagen, Denmark Saxo Bank Full timeGlobal Head of Websites and LeadsApply locations Headquarters time type Full time posted on Posted 5 Days Ago job requisition id R-16839Copenhagen, DenmarkAs our new "Global Journey Owner - Websites and Leads" you will take full ownership of Saxo Bank's commercial website home.saxo. You will be driving significant business impact through aligning the...