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Senior Global Engagement Lead, Global Customer Experience

1 week ago

Copenhagen, Copenhagen, Denmark Lundbeck AS, H Full time
Senior Global Engagement Lead, Global Customer Experience

Requisition ID: 5989

Location: Copenhagen, Danish Capital Region, DK

Senior Global Engagement Lead, Global Customer Experience

Do you want to have an important role in supporting Commercial Operations by being the single touchpoint for key Affiliates? Join us With this new role, you have the great opportunity to be part of an exciting evolution in our Global Customer Experience department (GcX) at our HQ in Copenhagen.

Your new role

Your main objective is to provide strategic guidance and end-to-end support to key Affiliate's needs within commercial projects related to GcX. You will be the affiliate's 'ambassador' in your coordination with other GCX and Global functions, focusing on ensuring smooth execution and great value for the local business.

Reporting to the Head of Customer Engagement Excellence, you will be part of a skilled and fun Global Customer Experience department, working closely with colleagues from around the world with a purpose and enthusiasm for bringing great experiences to our customers and enabling Affiliates to deliver impact in the market.

In this role you will

  1. Act as the single point of contact for key Affiliates, providing strategic guidance and end-to-end ownership supporting the execution of the commercial strategy aligned to our vision and goals.
  2. Drive strategic collaboration with affiliate teams to assess and understand business needs, driving strategic decision-making based on assessments and the formulation of actionable strategies.
  3. Engage with Global and Affiliate stakeholders including senior leadership, facilitate meetings in small and larger settings ensuring Affiliates are involved and listened to.
  4. Coordinate and collaborate with Affiliates and Global Functions, maintaining project plans, dependencies, risks, etc. required to execute successfully.
  5. Support the adoption of new ways of working, new technologies, and digital solutions while working closely with our Training Manager to ensure Affiliate needs are front and center.
  6. Facilitate best practice sharing and ensure synergies are reaped across the organization.

What you bring to the team

You are currently working in commercial operations or bring experience and deep knowledge of sales and marketing processes. Preferably, you bring Affiliate experience, are commercially strong, and have insights into pharma products and customers.

In addition, you have:

  1. High proficiency in English.
  2. Bachelor's degree or equivalent, preferably in life sciences or management.
  3. 4+ years of experience in commercial organizations in the pharmaceutical/biotech or medical device industry.
  4. The ability to successfully execute complex projects or initiatives within large organizations.
  5. Knowledge of sales, marketing, and commercial processes in the pharmaceutical/biotech industry.
  6. The ability to think strategically and align commercial initiatives with the organization's overall goals and objectives.
  7. Great communication skills, both written and verbal.
  8. Great stakeholder engagement and management skills and the ability to build and maintain relationships with key stakeholders to secure buy-in.

The position is based in Valby, Denmark.

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability, and adaptability enable us to transform lives. We want to go faster and further in addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

We need every brain in the game, and at Lundbeck, we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at

Apply now

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you're not sure if you meet all the requirements? We still want to hear from you

Upload your CV and include a few lines about your motivation for applying. We ask you not to include a photo or personal information that does not relate to your professional experience.

If you have questions or want to hear more, please feel free to contact Liv Trolle, Director, Head of Global Customer Engagement Excellence, GCX.

Applications must be received by 11th of February, 2025.

Learn more about us at LinkedIn, or Instagram (@h_lundbeck).

#EveryBrainInTheGame

This job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.

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