Sr SRE

Copenhagen, Denmark | Posted on 09/27/2024

Who are we
FulcrumDigital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role

• Plan, manage, and oversee all aspects of a Production Environment.
• Define strategies for Application Performance Monitoring and Optimization in Production environment.
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Support deployment of code into multiple lower environments, with an emphasis on automating processes.
• Design, develop and standardize Monitoring and Alerting mechanisms for the supported applications.
• Take a holistic approach to problem solving, connecting the dots during a production event through the technology stack to optimize meantime to recover.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback to development teams on operational gaps or resiliency concerns.
• Support services before they go live through system design consulting, capacity planning, and launch reviews.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, leading in DevOps automation and best practices.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Share knowledge and mentor junior resources.
• Able to perform on-call duties on a rotational basis.
• Occasional off-hours work required.
• Candidate should have an inclination for training and should be a good trainer, ready to mentor others.