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Customer Success Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark Corpay, Inc. Full time
Customer Success Executive

Apply locations Copenhagen time type Full time posted on Posted 7 Days Ago job requisition id R06085

Your role

Support and drive customer success by ensuring high levels of client satisfaction, retention, and growth. Act as the primary point of contact for DK customers, proactively understanding their needs and providing tailored solutions. Serve as a product expert, leveraging customer insights to enhance engagement and maximize value. Monitor key success metrics, analyze usage data, and collaborate with product and development teams to continuously improve offerings. Maintain long-term, productive client relationships while demonstrating best practices in customer success. Work in a dynamic environment, adapting to change and fostering a customer-centric approach to drive business objectives.

What you'll be doing

Position Overview:

We are seeking a Customer Success Executive to join our team. In this role, you will play a crucial part in ensuring our clients' success and satisfaction with our product. As the primary point of contact for your portfolio of customers, you will be responsible for building and maintaining strong relationships, driving engagement, and proactively identifying opportunities to deliver value.

You will be part of our Customer Success team and report directly to the Customer Success Team Lead, collaborating closely with colleagues across functions to continuously enhance the customer experience.

Key Responsibilities:
  • Act as primary point of contact for DK customers.
  • Become an expert in our Product.
  • Establish and maintain productive, long-term relationships with clients.
  • Driving retention and revenue growth across your portfolio of customers.
  • Understand and anticipate client needs and goals, and proactively provide solutions and guidance.
  • Monitor and analyze customer usage data to identify opportunities for improvement and growth.
  • Gather client feedback and work closely with our product and development teams to enhance our offerings.
  • Track and report on key customer success metrics.
  • Help create documentation for best practices and be an active part in developing the Customer Success Team.
Qualifications:
  • You love talking to customers
  • Proven experience in customer success, account management, or a related field.
  • Strong problem-solving and analytical abilities.
  • Customer-focused mindset with a passion for ensuring client satisfaction.
  • Proficiency in CRM software and other customer success tools.
  • Fluent in Danish and English since you will manage customers in both markets.
  • The ability to work independently and be proactive.
  • The ability to work in a dynamic environment with a lot of changes.
What We Offer:
  • A supportive and collaborative work environment.
  • Opportunities for professional development and growth.
  • An informal but professional culture where we put in effort when we go to work but also have fun at the same time.
  • A startup mentality where we help each other and aren't afraid to try things out.
  • Flexibility to work from home by arrangement. However, you'll be in the office until you're more or less self-sufficient.
  • Convenient location in Copenhagen, Northwest, close to the Metro and S-train.
About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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