Customer Success Manager

2 months ago

Aalborg, Denmark Trackunit AS Full time

Customer Success Manager (French Market)
Apply for this job

Before you start reading the details, here are some highlights that we hope will spark your curiosity:

  • Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world.
  • Build and expand customer partnerships is at the forefront of this role.
  • Enjoy high impact, speed, and visibility across Trackunit and select partner organizations - engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management.

We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit’s products and services through a program-based and consultative approach.

With locations all over the world as well as in Denmark and the Netherlands, we offer you a flexible setup with the possibility to work from one of our locations in or remotely from anywhere in Denmark or the Netherlands.

We also expect you to be able to travel to our partners’ offices in France when required.

What’s in it for you?

  • You will join an EMEA based team of engaged colleagues. Oh And want to hear more about the team and how it is being part of Trackunit from a Customer Success point of view? Hear from Simina in the video found here.
  • A place in an agile growth SaaS business , with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable.
  • International environment with regular check-ins and social events across teams, departments and borders.
  • We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities.
  • Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like.
  • Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status.

Who are you ideally?

  • Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
  • Troubleshooting skills, analytical thinking, perseverance, and patience.
  • A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
  • Delivering quality service on multiple accounts with tight deadlines.
  • Curious and works well in an international, global environment where everyone wants to learn and collaborate.
  • A self-starter, who works well as a team and takes on all tasks with true commitment.
  • Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry.
  • Speaking French on a professional level, as you will be responsible for our customers in France.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities:

  • Serve as the voice of the customer and advise them throughout the entire lifecycle.
  • Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and keeping them informed on upcoming feature releases.
  • Set up and host cadence calls with the customer.
  • Be the customer's designated point of contact.
  • Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
  • Prepare and support customer presentations and Executive Business Reviews.
  • Analyze data and collect feedback to support continuous improvement across all areas.
  • Proactively share best practices, facilitate training sessions and workshops.

Our hiring process
Note: We are currently enjoying some downtime, which means that we will first create an overview of applications in mid-August.

  • Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
  • Virtual meet and greet. Meet with Kenn Gudbergsen (Director of Customer Success, EMEA and leader for this position).
  • Interview with Kenn and other relevant colleagues.
  • Personality-based interview. You will fill out an online personality assessment using Hogan prior to the interview.
  • Assignment-specific interview. You will be given a case to prepare prior to the interview.
  • If needed, throughout the process we will obtain references from former employers and do background checks.
  • Offer presentation and walk-through. We’re lucky to have you

Coming Together To Connect Construction
We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction.

The question is: Are you in?

Department
Customer

Locations
Denmark, Aalborg, Denmark, Copenhagen, Denmark, Aarhus, Denmark, Kolding, Benelux, Rotterdam

Remote status
Hybrid

Employment type
Full-time

Contact Amalie Dupond Holdt
People Business Partner – People & Talent

Colleagues
Davy Senente
VP EMEA South Sales
Kenn Gudbergsen
Director of Customer Success EMEA

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