Head of Freelancers Operations Department

2 weeks ago

Copenhagen, Copenhagen, Denmark Igbaffiliate Full time
Head of Freelancers Operations Department

Are you passionate about shaping the future of freelance writing and ready to lead a dynamic team? We are searching for a visionary Head of Freelancers Operations to oversee the lifeblood of our writing platform - our talented freelancers.

As the driving force behind our freelancer department, you'll manage everything from recruitment to quality assurance, ensuring that every piece of content meets our high standards. With a keen eye for detail and a knack for process optimization, you'll spearhead the integration of AI tools to push our operations to the next level.

If you're ready to tackle new challenges, such as enhancing STEM orders and maintaining top-tier quality, we want you on our team

Remote
Full-Time | Operations

Your responsibilities will be:

  1. Team Leadership: Oversee a department, ensuring the smooth operation of all freelancer-related activities.
  2. Process Optimization: Continuously assess and optimize workflows to improve efficiency and the quality of outputs.
  3. Freelancer Lifecycle Management: Manage the entire lifecycle of freelancers on the platform, from hiring and training to performance evaluation and termination.
  4. Quality Assurance: Monitor and maintain high standards of product quality and manage the KPIs related to cancel rates and product quality rates.
  5. Reporting: Provide regular reports on department performance, including KPIs, challenges, and areas for improvement, to senior management.

WHAT WE EXPECT FROM YOU:

  1. Freelancer Management: Expertise in managing the full lifecycle of freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution.
  2. Leadership & Management: Ability to manage and lead a team of 12 subordinates, including 2 sub-TLs.
  3. Quality Assurance: Strong understanding of quality metrics, particularly in writing and editing, to ensure high product quality rates.
  4. Process Optimization: Experience in identifying inefficiencies in workflows and implementing process improvements to enhance productivity and quality.
  5. Data Analysis: Proficiency in analyzing data related to writer performance, product quality, and other KPIs, and using this data to drive decisions.
  6. Communication: Excellent written and verbal communication skills to effectively collaborate with freelancers, team members, and other stakeholders.

Stages of the hiring process:

  1. Stage 1: pre-screen with a recruiter.
  2. Stage 2: interview.
  3. Stage 3: final interview.
  4. Stage 4: reference check.
  5. Stage 5: job offer

A trial period for this position – 3 months, during which we will get used to and work together.

WHAT WE OFFER:

  1. 28 BUSINESS DAYS OF PAID OFF
  2. FLEXIBLE HOURS AND POSSIBILITY TO WORK REMOTELY
  3. MEDICAL INSURANCE AND MENTAL HEALTH CARE
  4. COMPENSATION FOR COURSES, TRAININGS
  5. ENGLISH CLASSES AND SPEAKING CLUBS
  6. INTERNAL LIBRARY, EDUCATIONAL EVENTS
  7. OUTSTANDING CORPORATE PARTIES, TEAMBUILDINGS
#J-18808-Ljbffr

  • Freelancer Department Lead

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Igbaffiliate Full time

    As the Head of Freelancers Operations, you will play a critical role in shaping the future of freelance writing at Igbaffiliate. You will be responsible for overseeing the entire freelancer department, including recruitment, training, and performance evaluation.Your key responsibilities will include:Developing and implementing strategies to improve...

  • Head of Operations and Strategy

    5 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    We are seeking a visionary leader to oversee our freelancers, the lifeblood of our writing platform.Job DescriptionThis is an exciting opportunity to shape the future of freelance writing and lead a dynamic team. As the Head of Operations and Strategy, you will be responsible for managing everything from recruitment to quality assurance, ensuring that every...

  • Head of Freelance Management

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Igbaffiliate Full time

    Igbaffiliate is searching for a highly skilled and experienced professional to lead our freelancer department. The ideal candidate will have a proven track record of success in managing freelance teams and driving process optimization.The successful candidate will be responsible for:Developing and implementing strategies to improve freelancer productivity...

  • Operations Director

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Igbaffiliate Full time

    We are seeking a visionary leader to oversee the freelancer department at Igbaffiliate. As Head of Freelancers Operations, you will be responsible for managing the entire lifecycle of freelancers on our platform, from recruitment and training to performance evaluation and termination.Your key responsibilities will include:Team Leadership: Oversee a...

  • LTSA Department Head

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    As the Head of LTSA Spare Parts & Logistics, you will be responsible for the strategic direction and operational management of the Spare Parts & Logistics Department.About the TeamYou will lead a team of 10 Sales Coordinators in Denmark and a Logistic Supervisor in Qatar, providing guidance and support to help them achieve their goals.Key...

  • Freelance Site Operations Specialist

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    About the Role:This is an exciting opportunity to join our team as a Freelance Site Operations Specialist. As a key member of our project delivery team, you will play a critical role in ensuring the successful completion of furniture installations on international projects.Responsibilities will include:Monitoring and reporting on installation...

  • Head of Department for Water

    1 week ago

    Copenhagen, Copenhagen, Denmark Ramboll Full time

    Head of Department for Water & Climate, Planning Full-time Are you motivated by creating resilient and liveable cities and sustainable water infrastructure in Denmark and internationally? Are you eager to lead, empower and inspire a strong, multidisciplinary team of water and climate adaptation planners and experts who are dedicated to engage with partners...

  • Head of Spare Parts Operations

    4 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Spare Parts Department Head Job DescriptionWe are seeking a seasoned leader to head our Spare Parts & Logistics Department. This role is responsible for overseeing the spare parts and logistics operations for LTSA (Long Term Service Agreement) in Denmark, serving customers worldwide.Manage a team of Sales Coordinators and a Logistic Supervisor in Qatar.Act...

  • Head of Department for Water Services

    1 week ago

    Copenhagen, Copenhagen, Denmark Ramboll Full time

    About the RoleThis is a leadership position that requires a strong passion for creating sustainable solutions and regenerative design. As the Head of Department for Water, you will be responsible for leading a multidisciplinary team of water experts and collaborating with clients, partners, and universities to develop and deliver innovative consultancy...

  • Department Head, Quality Assurance

    7 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job SummaryWe are looking for a talented professional to join our team as a Department Head, responsible for overseeing the development of our department strategy and team building. This role requires excellent leadership and management skills, as well as a strong understanding of quality assurance principles and practices.ResponsibilitiesEnsure a high...