ITSM Developer

• Category: IT
• Location: Kaunas, LT

Join our ITSM team as an ITSM Developer We're seeking a structured, results-oriented professional who is self-driven and excels in collaboration. We value team players who are fact-based communicators and can influence others effectively. Are you passionate about IT Service Management and thrive in a goal-oriented environment? We want to hear from you

What can you expect from the position?
The ITSM Developer will be responsible for the development and maintenance of the ITSM platform for NKT Group. Your primary duties include designing, developing, testing, and maintaining features and modules for ServiceDesk Plus using Java, JavaScript, HTML, CSS, and other web technologies. You will ensure that continuous improvement backlog initiatives are implemented as planned. Additionally, you will maintain and operate the ITSM platform according to business and support function requirements. This includes acting as the "Go-To-Person" for ServiceDesk Plus developments and providing assistance in driving ITSM roadmap and business case processes for selected IT Infrastructure Services.

You will be part of an international team of colleagues based in Kaunas (Lithuania), Karlskrona (Sweden), and Chennai (India).

Your main tasks will be:

1. Own and be accountable for the quality of the ServiceDesk Plus workflows and processes and for maintaining and implementing changes to the environment.
2. Follow good practices and implement according to Group IT procedures and policies.
3. Collaborate with cross-functional teams, provide technical guidance, and ensure that solutions fit for purpose.
4. Stay up-to-date with the latest developments in ServiceDesk Plus cloud and advise on value add.
5. Design and implement activities and continuous improvement processes within the scope of function.
6. Ensure daily operations of the platform.
7. Align with manager and stakeholders on requirements, priorities, and opportunities.

What do we expect from the candidate:

1. Bachelor's degree in Computer Science or a related field.
2. At least 3 years of experience in web application development using Java, JavaScript, HTML, CSS, and related frameworks and tools.
3. Experience with web services, REST APIs, JSON, XML, and database technologies.
4. Experience with IT service management, ITIL, or related domains and best practices.
5. Broad IT understanding of UX, integrations, workflow, software, and automation.
6. Familiarity with DevOps principles and tools.
7. Strong problem-solving and analytical skills.
8. Passion for learning new technologies and delivering customer satisfaction.
9. Self-driven and fact-based strong communicator who can influence others.
10. Fluent English skills, both written and spoken (Danish, Swedish, German, Polish, or Czech is considered an advantage but not required).

Our promise:
We offer you a modern office at Kauno Dokas where your knowledge and experience matter and is full of challenges, opportunities, and potential. In addition, we are offering:

1. Hybrid work model and flexible working time.
2. International environment.
3. 4 additional paid vacation days.
4. Private health insurance.
5. Professional working culture and growth opportunities.
6. Tai chi classes on a regular basis.
7. Company-funded access to LinkedIn learning platform.
8. Free parking.

Salary range for this position is from 2800 Eur to 4200 Eur brutto.

Contact and application: NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. Please apply at our website. Note that we are reviewing applications on an ongoing basis and will close the process when we find the right match. Behavioral tests may occur in our recruitment processes. Due to GDPR regulations, we cannot accept any applications via e-mail. If you have any questions, please contact HR Manager Giedrė Urbonavičienė, Tel: +370 612 11197. We look forward to receiving your application.

About NKT:
At NKT, we are all Connectors. We connect to develop leading technologies that enable the world's transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures, and installs low-, medium-, and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5,000 people. NKT is listed on Nasdaq Copenhagen and realized a revenue of EUR 2.6 billion in 2023. We connect a greener world.