Account Manager
4 days ago
At Brandwatch, a Cision product, we don’t just follow trends—we create them. Our people are at the heart of how we help brands around the world be seen and understood. We combine pioneering AI-driven consumer intelligence with industry-leading social media tools to empower our clients with the insights they need to make real-time, data-driven decisions.
Here, your voice matters. We foster a culture where innovation thrives, and ideas are transformed into action. Whether you’re analyzing AI-powered insights, building meaningful relationships with clients, or pushing the boundaries of what’s possible, your contributions will shape the future of social engagement.
Join us and be part of a team that’s redefining how brands connect with their audiences. Your growth is our success, and together, we’ll drive the conversations of tomorrow while creating authentic connections that matter.
Empower your impact at Brandwatch. Be seen, be understood, be you.
What you'll do:- Drive growth and cultivate long-term relationships with existing customer accounts in your region.
- Lead renewal discussions by assessing client needs and proposing value-driven contract terms.
- Develop and execute tailored account strategies that align with clients’ goals and market positioning.
- Monitor client satisfaction, addressing concerns proactively to foster loyalty and retention.
- Identify upsell and cross-sell opportunities to maximize account revenue.
- Provide strategic advice to clients on best practices to enhance ROI.
- Maintain consistent communication with clients, from the onboarding process through renewal negotiations.
- Challenge the status quo by identifying areas for improvement within customer accounts while ensuring successful contract renewals.
- Collaborate closely with the Customer Success team to manage and retain your client portfolio effectively.
- Proven ability to interact confidently with all levels of clients, from C-Level executives to operational employees.
- Excellent written and spoken English.
- A drive and ambition to meet and exceed quarterly sales quotas.
- A structured approach to managing multiple accounts simultaneously.
- Self-motivation, resilience, and a passion for owning targets and ensuring client success.
- Strong organizational and prioritization skills to balance proactive account planning with reactive client requests.
- A goal-oriented mindset with a track record of managing and exceeding performance targets.
- Previous experience in a similar SaaS Account Management role.
- Exceptional phone etiquette and the ability to quickly establish professional relationships.
- Familiarity with Social Media and/or Consumer Research platforms.
- Experience in new business sales, ideally within software or SaaS.
- A collaborative and informal work environment, emphasizing personal responsibility and accountability.
- The opportunity to work with colleagues across global offices in a leading social media SaaS organization.
- 25 vacation days annually to support a healthy work-life balance.
- Comprehensive benefits, including additional pension and health insurance.
- Full access to a Headspace subscription and a 24/7 Employee Assistance Program.
- A hybrid work model, with our centrally located Copenhagen office situated in the iconic old Danish Design Centre, right across from Tivoli Gardens.
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you
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