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Global Retail Excellence Manager
3 weeks ago
GLOBAL RETAIL EXCELLENCE MANAGER
WE ARE LOOKING FOR A DYNAMIC AND STRATEGIC GLOBAL RETAIL EXCELLENCE MANAGER TO DRIVE TRAINING, OPTIMIZE OPERATIONS, AND ENHANCE CUSTOMER EXPERIENCES ACROSS GANNI STORES WORLDWIDE. IF YOU HAVE A PASSION FOR EMPOWERING RETAIL TEAMS, STREAMLINING PROCESSES, AND DELIVERING EXCELLENCE, THIS ROLE IS FOR YOU
YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As the Global Retail Excellence Manager, you will oversee critical functions that drive GANNI's retail performance and customer experience globally. You will play a pivotal role in training retail teams, optimising in-store operations, and ensuring alignment with brand values and goals.
Responsibilities ahead of you:
- Internal Communication Hub (App Management):
- Regularly update GANNI News, Academy Content, and Collabs/Story sections to ensure employees are informed and engaged.
- Monitor app performance metrics, identify improvement opportunities and coordinate with external platform partners like Relesys to resolve technical issues.
- Training & Development:
- Deliver comprehensive seasonal collection training sessions four times yearly, including virtual calls, detailed presentation decks, and sales strategy materials.
- Provide specialized training for exclusive and collaborative collections, emphasizing brand narratives and product knowledge.
- Host category-specific training calls in partnership with relevant departments to spotlight key product areas.
- Design and implement retail training programs to elevate the skills of store teams, including customer service, sales techniques and product knowledge.
- Develop and implement a revamped selling ceremony aligned with GANNI's updated brand direction.
- Create guidelines for appointment booking, event hosting, and customer journey principles to enhance the in-store experience.
- Onboarding & New Store Openings:
- Host monthly virtual onboarding sessions for new hires across EMEA, US, and CN regions, ensuring consistent alignment with GANNI's brand values.
- Deliver in-person training for new store openings, focusing on operational excellence and customer engagement.
- Cross-Functional Collaboration:
- Partner with CRM, Marketing, Omni, and E-commerce teams to align product launches, campaigns, and initiatives across all channels.
- Provide insights and feedback to ensure retail alignment with collaborations, marketing toolkits, and omnichannel strategies.
- Host weekly trade calls and monthly performance reviews, presenting actionable insights and recommendations to optimize retail performance.
- Analyze KPIs and performance data, delivering detailed reports to support decision-making and drive results.
- Customer Experience Excellence: Ensure a consistent and exceptional in-store customer experience by creating and rolling out global standards for clienteling, service excellence, and brand alignment.
MUST HAVE REQUIREMENTS
- Proven experience in retail training, operational excellence, or a similar role in a multi-country retail environment.
- Strong expertise in developing training programs, selling ceremonies, and onboarding materials for retail teams.
- Exceptional project management skills, with a track record of delivering cross-functional initiatives on time and within scope.
- Analytical mindset with the ability to monitor KPIs, track performance metrics, and present actionable insights.
- Excellent communication and collaboration skills, with the ability to engage with diverse teams globally.
- Experience working with internal communication tools and external partners (e.g., Relesys).
- Passion for customer experience, team development, and alignment with GANNI's brand values.
- Fluency in English; additional language skills are a plus.
THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance), Authenticity (you march at your own beat), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system
WHAT ELSE?
You will be based in Copenhagen and report directly to the Chief Commercial Officer. You are expected to be flexible with working hours to support US, EU and APAC markets.
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV.
BE BOLD AND JOIN OUR GANNI COMMUNITY
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the "Apply for position " button.
ABOUT GANNI
Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte's joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset—a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury.
As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future.
OUR VISION & MISSION
TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET.
