Wonderful Copenhagen søger Manager, Customer Relations til Copenhagen Card
3 weeks ago
Wonderful Copenhagen søger Manager, Customer Relations til Copenhagen Card.
Copenhagen Card er hovedstadens officielle oplevelseskort, der samler en lang række museer og attraktioner samt offentlig transport i ét kort. Copenhagen Card er forankret i Wonderful Copenhagens INSPIRE afdeling, som består af 25 engagerede medarbejdere, der arbejder med at markedsføre og kommunikere om hovedstaden og sikre inspiration og gode oplevelser til byens mange internationale gæster. Copenhagen Card teamet består pt. af 3 fuldtidsansatte medarbejdere samt to studentermedhjælpere.
Copenhagen Card har de seneste år været på en digital udviklingsrejse, og vi søger derfor en Customer Relations Manager, der brænder for kundesupport og for at yde den bedste service til vores mange kunder og service-/salgspartnere, samt forstår at udvikle redskaber til at sikre den bedste kundeoplevelse.
Du vil arbejde selvstændigt med klart definerede opgaver, men også indgå i arbejdsrelationer med de to øvrige kolleger i teamet og på tværs af Wonderful Copenhagen.
Arbejdsopgaver:
- Kundesupport på egne kanaler (e-mail, messenger, servicetelefon).
- Bindeled til Copenhagen Visitor Service, som servicerer Copenhagen Card kunder.
- Videreudvikling af AI chatbot-kanaler.
- Reputation management af digitale anmeldelsesplatforme (Trustpilot, Google, Tripadvisor).
- Generering og sikkerhedshåndtering af kort.
- Produktion af salgsmaterialer.
- Opdatering af hjemmeside og back-end systemer.
- Systemadministration og databaseopdateringer inkl. scannere.
- Key account ansvarlig for Online Travel Agents samarbejder.
Vores forventninger til dig:
- Stor erfaring med kundeservice og professionelle support-systemer til kundehenvendelser (vi bruger Zendesk).
- Erfaring med basal web-produktion (opdatering af hjemmesider + Facebook posts).
- Basal teknisk forståelse i forhold til digitale produkter (app) og kundesupport hertil.
- Flydende engelsk tale og skriftlig kommunikation.
Vi tilbyder:
- En varieret dagligdag med en bred pallette af forskelligartede opgaver.
- En organisation i konstant udvikling med ca. 100 passionerede medarbejdere.
Vi ønsker at ansætte den nye Manager, Customer Relations til Copenhagen Card hurtigst muligt. Samtaler vil ligge i uge 3 og 4.
Ansøgning og CV indsendes via ”Søg-jobbet” funktionen senest den 8. januar 2025. Vi modtager ikke ansøgninger sendt som brev eller e-mail.
Wonderful Copenhagen ønsker at fremme ligestilling og mangfoldighed. Vi opfordrer derfor alle kvalificerede til at søge stillingen - uanset etnisk baggrund, køn, seksuel orientering, handicap, religion og alder.
Wonderful Copenhagen er hovedstadsregionens officielle turismeorganisation og er en erhvervsdrivende fond, som har til formål at fremme og udvikle erhvervs- og ferieturismen til gavn for almennyttige interesser.
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