Onboarding Specialist til NETS
3 months ago
Til Nets søger vi en Onboarding Specialist, der kan trylle problemer om til løsninger, skabe tillid og motiveres af at levere en fantastisk service og store smil hos kunderne.
Placering: Hovedstaden
Jobtype: Vikariat
Tid: Fuldtid
Ansøgningsfrist: 06-09-2024
Jobbet
På vegne af Nets, er vi på udkig efter en udadvendt og kvalitetsbevidst Onboarding Specialist som vil blive en del at afdelingen "Nordic Onboarding & AML".
I rollen som Onboarding Specialist hos Nets får du mulighed for at udnytte din nysgerrighed og din passion for kundekontakt. Du vil indgå i et stærkt team, der med stort fokus på både samarbejde og effektivitet. Du vil hjælpe, informere og vejlede kunder om forskellige regler og processer, og dermed spille en vigtig rolle i at sikre den bedst mulige kundeoplevelse. Du vil opleve et dynamisk og internationalt arbejdsmiljø, hvor der kan ske ændringer i arbejdsrutiner, da I løbende opnår erfaring og forbedrer forskellige processer.
Dine primære arbejdsopgaver
- Support og vejledning af nordiske kunder via mail og telefon
- Sikre efterlevelse af KPI'er på daglig basis
- Løbende udvikling og implementering af forbedringsinitiativer for dig selv og dit team
- Mulighed for at blive trænet inden for forskellige områder (Acq. & TOH)
- Samarbejde med interne afdelinger og interessenter
Din profil
Det vigtigste kriterium for at blive succesfuld i rollen som Onboarding Specialist er, at du griber dine opgaver an med ambition, passion, ansvar og engagement for at levere gode kundeoplevelser. Du har erfaring med lignende arbejdsopgaver og trives også med opgaver af administrativ karakter.
Derudover ser vi gerne, at du anser dig for at være:
- Serviceorienteret og diplomatisk
- Detaljeorienteret og vedholdende
- Selvstændig og proaktiv
- Energisk og engageret i din fremtoning, hvilket bemærkes af såvel kunder som kolleger
- Dygtig til at kommunikere og formidle, også når der er tale om komplekse sager
Har du erfaring med compliance, Anti-Money-Laundering (AML), Know-Your-Customer (KYC) eller lignende er det en fordel, men det er ikke et krav.
Du kommunikerer problemfrit og professionelt på engelsk. Taler du et eller flere nordiske sprog, er det en fordel.
Praktisk
Opstart vil være i slutningen af september og ansættelsen forventes at vare 6 måneder med mulighed for forlængelse.
Lønpakken består af en fast timeløn svarende til ca. 32.000 kr. pr. måned samt overenskomstbestemte tillæg og pension.
Arbejdstiden er mandag-fredag i tidsrummet 08:00-17:00.
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