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Attractions Industry Professional
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Are you an experienced professional looking to make a difference in the attractions industry? Do you have what it takes to thrive in a fast-paced environment and drive customer success?
We are Mobaro, a B2B SaaS company offering innovative solutions for safety, maintenance, and operations in the attractions industry. Our platform is trusted by over 400 attractions in 27 countries, with 100,000+ users worldwide.
About Your Role
You will be responsible for ensuring our customers get the most value from Mobaro's solutions. This includes managing and growing relationships with existing clients, conducting hands-on implementation and onboarding of new customers, and fostering long-term relationships. Key tasks include:
- Managing and growing relationships with existing customers, ensuring high adoption and satisfaction.
- Conducting hands-on implementation and onboarding of new customers to maximize system utilization.
- Responding to support tickets from customers via our Help Center.
- Acting as a trusted advisor, understanding clients' unique needs, and proactively offering solutions.
- Collaborating with sales, product, and support teams to ensure seamless customer experiences.
- Identifying expansion opportunities and driving upsell initiatives.
- Representing Mobaro at industry events in EMEA, strengthening our presence in the attractions sector.
About You
We are looking for a passionate and results-driven individual who can balance strategic thinking with hands-on execution. The ideal candidate has proven experience as a Customer Success Manager or in a similar client-facing role within SaaS, with a strong understanding of the attractions industry and its unique workflows and challenges.
Why Join Us?
We offer a dynamic and modern workplace with awesome colleagues, the opportunity to work with some of the world's most exciting attraction brands, a competitive salary, and great opportunities for professional growth. Our team-oriented culture values dedication and curiosity.
