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Support Specialist for EU Customers
2 weeks ago
Promote Project is seeking a Support Specialist for EU customers to join our Customer Success team. This role will report to the Senior Director, Product Operations and be responsible for:
- Learning and understanding Greenlight Guru's software products and the industry that utilizes them.
- Providing prompt responses to all inbound support tickets and emails.
- Offering email, chat, phone, and video support to customers.
- Evaluating issues and escalating them to appropriate stakeholders to resolve promptly.
- Buiding strong relationships with colleagues and clients.
- Collaborating cross-functionally on customer-focused initiatives to provide an uncomplicated and seamless customer experience.
The ideal candidate will be a highly organized individual who can log and maintain customer notes and processes in relevant systems. A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment. An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
Promote Project offers a dynamic and supportive work environment where employees can grow professionally and personally. If you're a motivated and detail-oriented individual who is passionate about providing exceptional customer support, we encourage you to apply.
