Facilities Operations Manager

2 weeks ago

Copenhagen, Copenhagen, Denmark Zendesk Full time
Job Overview

We're seeking a skilled Workplace Operations Specialist to join our team at Zendesk. As a member of our Workplace Experience team, you'll play a crucial role in delivering exceptional service to our employees, customers, and guests.

This is a 100% office-based position, and you'll be responsible for managing the daily reception duties, leading onsite workplace operations, and providing exemplary customer service to employees.

Key Responsibilities:
  • Reception Management: Work at the office front desk, manage daily reception duties, and be the first point of contact for employees and visitors.
  • Workplace Operations: Lead onsite workplace operations, ensuring a safe and efficient work environment.
  • Customer Service: Provide exceptional customer service to employees, responding to their needs and inquiries in a timely and professional manner.
  • Ticket Management: Manage the ticketing system and office help center, ensuring a high level of customer satisfaction.
  • Vendor Management: Manage vendor relationships for services such as cleaning, security, maintenance, pest control, and waste management.
  • Procurement: Partner in the procurement process, attending meetings and maintaining ongoing communication with vendors.
  • Budget Management: Manage the workplace operational budget for your office, ensuring effective use of resources.
  • Audit and Compliance: Implement a system of regular walk-throughs and audits of the office, ensuring compliance with health and safety standards.
  • Events and Communications: Partner with internal teams and external vendors to deliver all in-office events for employees, including wellness events and team communications.
  • Record-Keeping: Record all office-related expenses and maintain accurate records.
  • Maintenance and Facilities: Oversee all planned and reactive maintenance, including HVAC, security systems, lighting, emergency lighting, and life safety systems.
  • Food and Beverage Program: Lead the food and beverage program, ensuring a positive experience for employees.
  • Seating Plans: Maintain up-to-date office seating plans.
  • Global Partnerships: Partner with global managers to support effective implementation of their programs.
  • Policies and Procedures: Help create and follow team policies and procedures.
Requirements:
  • Experience: Minimum of 3 years' experience in a fast-paced Workplace/facilities role in a tech environment.
  • HVAC Knowledge: Knowledge base of HVAC systems essential.
  • Customer Service: Ability to consistently deliver a high level of customer service.
  • Communication: Strong communication skills across employees at all levels within the organization.
  • Problem-Solving: Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate.
  • Language Skills: Fluent English (C1 or C2) and Danish.

Zendesk is built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Facilities Operations Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    About the RoleThe Facility Manager will lead a small team and report to the Director of Facility Management in Denmark.At Genmab, we are offering a unique opportunity to join a collaborative team of passionate and innovative colleagues.Responsibilities:Lead and develop a team of hard-services professionals, fostering a culture of excellence, innovation,...

  • Director of Global Facility Operations

    2 days ago

    Copenhagen, Copenhagen, Denmark Maersk Group - A.P. Møller Mærsk Full time

    About this OpportunityMaersk Group - A.P. Møller Mærsk, a global leader in integrated logistics, seeks an experienced professional to lead the development and execution of high-performing Facilities Management practices across the organization.The Head of Facilities Management will oversee the creation and implementation of facility management policies and...

  • Facilities Operations Director, Denmark

    6 hours ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    Embark on a challenging and rewarding career as a Facilities Operations Director at Genmab, a leading international biotechnology company.We are seeking an exceptional leader to join our team in Copenhagen, Denmark. As a Facilities Operations Director, you will be responsible for overseeing the daily technical operations, service requests, and maintenance...

  • Facilities Operations Specialist

    6 days ago

    Copenhagen, Copenhagen, Denmark CBRE Group, Inc. Full time

    About CBRE Facilities ManagementAs a key member of our facilities team, you will work closely with clients, vendors, and contractors to ensure seamless facility tasks and work orders execution.This role is part of the Facilities Management functional area, which focuses on all aspects of asset operations, providing support to Property Managers regarding...

  • Facilities Operations Coordinator

    4 weeks ago

    Copenhagen, Copenhagen, Denmark CBRE Group, Inc. Full time

    About the Role:As a key member of the CBRE Facilities Management team, you will play a crucial role in ensuring the smooth operation of our facilities. Your primary responsibility will be to work closely with clients, vendors, and contractors to ensure that facility tasks and work orders are completed efficiently and effectively.Key...

  • Facility Operations Expert

    2 days ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    About the RoleGenmab is seeking a highly skilled Facility Operations Expert to join our team. This key position will provide administrative support to our department, focusing on delivering exceptional operational efficiency and seamless event logistics.Key Responsibilities:Manage SAP procurement processes, ensuring accurate tracking and...

  • Technical Operations Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark EcoPlanet Green Operations GmbH Full time

    Job Title: Technical Operations ManagerCBRE Global Workplace Solutions is a leading provider of integrated real estate, facilities, and technology solutions. As a dedicated business line within CBRE, GWS is committed to delivering exceptional service and solving complex challenges in the real estate lifecycle.We offer our employees a dynamic and supportive...

  • Head of Facilities Management Lead

    1 month ago

    Copenhagen, Copenhagen, Denmark Maersk Group - A.P. Møller Mærsk Full time

    About UsMaersk Group - A.P. Møller Mærsk is a global leader in integrated logistics, pioneering industry advancements for over a century. We redefine the boundaries of possibility through innovation and transformation, setting new standards for efficiency, sustainability, and excellence.OpportunityAs a key member of our leadership team, the Head of...

  • Director of Global Facilities Management

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Group - A.P. Møller Mærsk Full time

    About UsMaersk Group - A.P. Møller Mærsk is a global leader in integrated logistics, with a rich history of innovation and transformation.The OpportunityWe are seeking an experienced professional to lead the development and execution of high-performing Facilities Management practices across our organization.Key ResponsibilitiesDevelop and design a global...

  • Facility Manager Denmark

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    About the RoleDanske Bank is seeking a skilled Facility Manager to lead our Workplace Services team in Copenhagen. As a key member of our Facility Management team, you will be responsible for ensuring the functionality and efficiency of our current spaces while shaping the future of our workplaces.You will work closely with stakeholders, service partners,...

  • Technical Operations Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark EcoPlanet Green Operations GmbH Full time

    Career Opportunity at EcoPlanet Green Operations GmbHAbout Us: CBRE Global Workplace Solutions is a part of the CBRE Group with over 115,000 employees worldwide and delivers fully integrated real estate, facilities, and technology solutions for real estate owners, occupiers, and investors across the globe. As a dedicated business line within CBRE, GWS is...

  • Mission Critical Facilities Operations Specialist

    2 days ago

    Copenhagen, Copenhagen, Denmark Microsoft Full time

    Job DescriptionWe are seeking a highly skilled Mission Critical Facilities Operations Specialist to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) group, you will play a critical role in maintaining the infrastructure that powers our cloud services.About UsMicrosoft's Cloud Operations & Innovation (CO+I) is the...

  • Senior Associate, Facility Operations Specialist

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    About the RoleThe Senior Associate, Facility Operations will provide administrative support to the department, and particularly the local Facility Leadership Team. This role is based in our new headquarters in Valby and is on-site.Main Responsibilities IncludeManage procurement processes through SAP, ensuring accurate tracking and updates of created...

  • Facility Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    About Facility Management at Danske BankDanske Bank's Facility Management team plays a vital role in shaping the workday experiences of our employees and visitors. As a Facility Manager, you will be responsible for driving user experience and service delivery across our Finance Centres and Branches in Denmark, hosting over 4,000 colleagues.Key areas of...

  • Senior Associate, Facility Operations Lead

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Genmab Full time

    Job DescriptionThe role of Senior Associate, Facility Operations is pivotal in supporting the department's success.Main ResponsibilitiesCreate and manage purchase orders through SAP, ensuring accurate tracking and updates.Provide assistance to the FM team with SAP and finance-related issues.Use Smartsheet to organize and track projects and tasks within the...

  • Construction and Facilities Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark H&M Hennes & Mauritz AS Full time

    Job OverviewH&M Group is accelerating its transformation work to exceed customers' expectations. We're upgrading the customer experience and taking it to the next level by offering a seamless omnichannel experience on our customers' own terms. This means integrating our channels further and developing our organization to create unique customer...

  • Operations Excellence Manager Denmark

    2 days ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    Job DescriptionWe are seeking an experienced Operations Excellence Manager to join our team in Copenhagen, Denmark. As a key member of our Facility Management department, you will be responsible for driving high-end user satisfaction through outsourcing partners and ensuring seamless workday experiences for employees and visitors.About the RoleThis is a...

  • Construction and Facilities Manager

    1 month ago

    Copenhagen, Copenhagen, Denmark H&M Hennes & Mauritz AS Full time

    Job DescriptionH&M is accelerating its transformation journey to exceed customer expectations. We're upgrading the customer experience and taking it to the next level by integrating our channels further and developing our organization. This means creating seamless omni experiences for our customers, where, when, and how they want.The Expansion function...

  • Assistant Category Manager for Facilities Management

    4 weeks ago

    Copenhagen, Copenhagen, Denmark Maersk Full time

    Job Title: Assistant Category Manager for Facilities ManagementMaersk Corporate Real Estate is seeking a highly skilled Assistant Category Manager to join our team. As a key member of our Indirect Procurement team, you will play a crucial role in developing and implementing our Facilities Management category strategy.About the RoleAs Assistant Category...

  • Platform Manager for the Rodent Metabolic Phenotyping Facility

    2 weeks ago

    Copenhagen, Copenhagen, Denmark University of Copenhagen Full time

    Novo Nordisk Foundation Center for Basic Metabolic ResearchWe are seeking a highly skilled Platform Manager to oversee the development and operation of our Rodent Metabolic Phenotyping Platform (RMPP) at the Novo Nordisk Foundation Center for Basic Metabolic Research. The successful candidate will lead a team of four specialists and three animal technicians,...