Application Support Specialist

2 weeks ago


Ballerup, Ballerup Kommune, Denmark Nets AS Full time

We Are Hiring a Customer-Oriented Application Support Specialist



The eID Solutions business, comprising over 200 colleagues, is at the forefront of creating secure identity solutions and new innovative services of tomorrow. We are the trusted supplier of the Danish national ID infrastructures MitID and NemLog-in. We empower both private and public sectors to deliver fast, secure, and compliant digital services to their users.



Key Responsibilities and Tasks




  • Delivering expert application support for microservices-based applications
  • Seamlessly collaborating with end-user support and development teams to ensure timely technical and business case resolutions
  • Exercising comprehensive end-to-end ownership for assigned cases
  • Meticulously troubleshooting and analyzing existing cases to uncover trends and patterns
  • Ensuring strict compliance with both internal team obligations and contractual commitments
  • Efficiently managing the backlog and enhancing the knowledge base through detailed documentation


Requirements




  • Fluency in Danish and English is a must for both written and oral communication
  • 2-3 years of hands-on experience in Java, .Net, or C#
  • Comfortable with Oracle DB, SQL queries, and everyday operating systems like Windows and Linux
  • Experience supporting mobile or web applications
  • Familiarity with the ITIL framework is a plus; training will be provided if needed
  • Some familiarity with ServiceNow or similar ITSM tools or Atlassian tools like Jira or Confluence would be fantastic
  • Excellent analytical and investigational skills
  • Able to thrive in a busy, fast-paced environment and keep a level head during peak hours
  • Strong will to find a solution/workaround for incidents/issues quickly
  • Self-driven with a proactive attitude
  • Excellent communication and cross-functional collaboration skills


Why Work with Us?



We celebrate diversity and create an inclusive environment where everyone's unique talents shine. Join us in making work feel like play



Learn More



For more information, feel free to contact Team Lead Ravneet Kaur



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