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Aviation Operations Team Supervisor

1 week ago

Copenhagen, Copenhagen, Denmark Norwegian Full time
Senior Passenger Service Team Lead Role

We are seeking an experienced and motivated Senior Passenger Service Team Lead to join our team at Copenhagen Airport. As a key member of our leadership team, you will be responsible for leading a team of passenger service representatives, ensuring excellent customer experiences, and driving operational excellence.

Responsibilities
  • To lead and motivate a team of passenger service representatives, providing guidance and support to achieve exceptional customer service outcomes.
  • To develop and implement processes and procedures to improve operational efficiency and effectiveness.
  • To analyze data and metrics to identify areas for improvement and implement corrective actions.
  • To collaborate with other departments to ensure seamless communication and coordination.
Requirements
  • At least 5 years of experience in a senior leadership or management role in passenger services or a related field.
  • Proven track record of achieving outstanding results in customer satisfaction, employee engagement, and operational performance.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.