Customer Service Quality Assurance Expert
1 month ago
We are seeking a highly skilled Customer Service Quality Assurance Expert to join our team at Novo Nordisk A/S in Søborg, Denmark.
Job OverviewThis is a unique opportunity to shape the future of Customer Service in Novo Nordisk for the benefit of our patients across the world. As a Customer Service Quality Assurance Expert, you will work with processes related to Customer Service across Novo Nordisk, helping to create and maintain a quality-focused and compliant Customer Service framework that can support our continuous growth and focus on patients throughout the entire customer journey.
Key Responsibilities:- Providing QA input on designing and implementing compliant Customer Service processes to meet existing and future business needs.
- Advising process managers and stakeholders within Customer Service to ensure they work in compliance with applicable regulatory and internal requirements.
- Reviewing and approving corporate documentation (SOPs) and training materials related to Customer Service, focusing on content compliance, accuracy, and consistency.
- Participating in process management activities and process improvement initiatives/projects.
- Monitoring the regulatory environment around the processes and identifying any impact on Customer Service.
To succeed in this role, you need:
- A master's degree in Management or similar.
- Experience with Customer Service processes.
- Great communication and stakeholder management skills.
- An excellent command of English.
- Experience with Quality Assurance tasks and knowledge of GxP requirements and/or ISO9000 and ISO13485 would be advantageous.
Digital Health & Staffs Quality consists of a group of engaged and motivated QA Specialists and Project Managers. We are responsible for global Digital Health projects and solutions and act as a Digital Health Quality Competency Center for Novo Nordisk worldwide. Additionally, we oversee processes within Customer Complaints, Customer Service, and other Staff areas.
Working at Novo NordiskWe're a dynamic company in an even more dynamic industry. We know that what got us to where we are today is not necessarily what will make us successful in the future. We strive for excellence without fixating on perfection. We never shy away from opportunities to develop – we seize them.
The estimated salary for this position is approximately €65,000 - €90,000 per year, depending on experience and qualifications. This figure is based on current market conditions and industry standards.
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