Strategic Business Development Manager, Nordic Region
2 weeks ago
At SAP, we are seeking a highly skilled Enterprise Customer Success Manager to join our team in the Nordics. This is an exciting opportunity to drive customer value and satisfaction across complex global transformation programs.
Key Responsibilities- Research and share the external view of the customer with the SAP team as customer advocate within SAP.
- Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning and success planning.
- Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes.
- Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer.
- Engage executive and board sponsors proactively in your account.
- Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers.
The ideal candidate will have:
- 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions.
- Strong knowledge of the complete SAP offering.
- Experience with long-term planning of resources, technology, and account structure.
- Knowledge of financial, competitive, and regulatory environment.
- Understanding of cloud and on-premise software solutions.
- Experience with complex global transformation programs and execution thereof.
- Ability to manage in highly complex organizations and apply risk-mitigation strategies.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company culture is focused on collaboration and a shared passion to help the world run better.
Salary RangeThe estimated salary range for this position is €80,000 - €120,000 per annum, depending on location and experience.
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