Operations Director

1 week ago

Copenhagen, Copenhagen, Denmark Igbaffiliate Full time

We are seeking a visionary leader to oversee the freelancer department at Igbaffiliate. As Head of Freelancers Operations, you will be responsible for managing the entire lifecycle of freelancers on our platform, from recruitment and training to performance evaluation and termination.

Your key responsibilities will include:

  1. Team Leadership: Oversee a department, ensuring the smooth operation of all freelancer-related activities.
  2. Process Optimization: Continuously assess and optimize workflows to improve efficiency and quality of outputs.
  3. Freelancer Lifecycle Management: Manage the entire lifecycle of freelancers on the platform, including hiring, training, performance monitoring, and conflict resolution.
  4. Quality Assurance: Monitor and maintain high standards of product quality and manage KPIs related to cancel rates and product quality rates.
  5. Reporting: Provide regular reports on department performance, including KPIs, challenges, and areas for improvement, to senior management.

To be successful in this role, you will need to possess:

  1. Freelancer Management: Expertise in managing the full lifecycle of freelancers, including recruitment, onboarding, training, performance monitoring, and conflict resolution.
  2. Leadership & Management: Ability to manage and lead a team of 12 subordinates, including 2 sub-TLs.
  3. Quality Assurance: Strong understanding of quality metrics, particularly in writing and editing, to ensure high product quality rates.
  4. Process Optimization: Experience in identifying inefficiencies in workflows and implementing process improvements to enhance productivity and quality.
  5. Data Analysis: Proficiency in analyzing data related to writer performance, product quality, and other KPIs, and using this data to drive decisions.
  6. Communication: Excellent written and verbal communication skills to effectively collaborate with freelancers, team members, and other stakeholders.

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