Jewellery Service Strategist

2 weeks ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time
About the Job

We are seeking an experienced and innovative professional to manage our services team, driving business growth and enhancing the consumer experience. As a key contributor, you will partner closely with the Services & Adjacent Products Director to develop and implement strategies that strengthen Pandora's vision.

The successful candidate will be responsible for leading the services pipeline, prioritization, and release plan for new initiatives, ensuring timely and effective execution. You will own and manage the Services P&L and reporting, including long-term financial ambition and reporting related to the services business.

You will create compelling consumer experiences by crafting strong value propositions, commercial offerings, and go-to-market/customer journeys, building best-in-class products and customer experiences that drive brand desirability in close collaboration with clusters.

Key responsibilities include driving innovation through market testing, scoping, setting up, and managing MVP pilots and in-market testing of new services. You will work hands-on with external suppliers, key functions, and regional teams to ensure successful execution.

Additionally, you will analyze qualitative and quantitative insights from in-market testing, delivering clear recommendations and business case assessments to define relevant service offerings.

The ideal candidate will stay ahead of the market by conducting deep-dive competitor, market, and consumer trend analysis to identify new opportunities for service expansion. They will leverage insights to solve pain points and craft consumer-first solutions.

Engagement and influence of senior stakeholders is also essential, requiring regular progress updates on KPIs, sharing key findings and impactful recommendations to drive alignment and decision-making.

Why Join Us?
  • Pandora is a world-leading jewelry brand with a rich history and a strong commitment to innovation and customer experience.
  • We offer a dynamic and fast-paced work environment with opportunities for growth and development.
  • Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on the company's strategy and direction.
  • Join us and be part of a global community that shares your values and passions.


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