Digital Transformation Manager

2 days ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time
Pandora A/S: Shaping the Future of Retail

We are on a mission to revolutionize the retail experience by seamlessly integrating technology and strategy. As the Digital Store Experience Manager, you will spearhead retail-centric technology projects that enhance store operations, optimize customer journeys, and simplify the lives of our store teams.

This role is your chance to play a pivotal part in shaping Pandora's vision for the future of retail, supporting the Director of Digital Store Experience & Strategy, and achieving KPIs through innovative technical solutions.

Key Responsibilities:
  1. Project Management and Execution:
    Lead and manage multiple digital store technology projects, ensuring alignment with retail strategy. Create project requirements, tasks, and outcomes using clear timelines and dependencies. Define project goals, KPIs, and deliverables, ensuring they are communicated, understood, and tracked.
  2. Cluster Request and Requirements Management:
    Capture and manage cluster requirements, identify gaps, and develop scalable, sustainable solutions tailored to retail needs. Build strong relationships with clusters to gather feedback and drive improvements. Optimize user experiences within retail systems and ensure intuitive, engaging, and conversion-focused journeys.
  3. Change Management and Adoption:
    Drive adoption of new systems and technologies through effective change management processes. Develop and deliver training programs to equip teams with the tools they need for success.
  4. Support the Vision of the Future Store:
    Work closely with the Director in shaping and implementing the vision for the future store. Drive progress and set the direction by performing analysis and discovery work. Provide insights, drive innovations, and support the integration of cutting-edge retail technologies.


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