Time and Attendance System Specialist

5 days ago


Copenhagen, Copenhagen, Denmark weITglobal - W.G Consulting AB Full time
Key Responsibilities:

The ideal candidate will be responsible for:

  1. Solution Ownership
  • Ensure that the Workforce Software solution aligns with business needs and organizational policies.
  • Act as the final authority on changes, ensuring alignment with strategic priorities and risk mitigation.
  • Serve as the liaison between HR, IT, vendors, and business stakeholders for quick issue resolution.
  • Maintain comprehensive documentation of all configurations, changes, and system behaviors.
System Health and Performance
  • Monitor system health to proactively identify issues, validate configurations, and ensure consistent performance.
  • Assist with troubleshooting, system maintenance, and configuration launches.
  • Monitor and troubleshoot time-tracking, absence management, and integration issues, ensuring timely resolution within SLAs.
Consulting and Training
  • Provide expertise to HR Business and HR & IT teams when advanced system knowledge is required, including training sessions.
  • Offer consulting expertise to HR & IT Solution Consultants and HR Business teams.
Continuous Improvement
  • Analyze recurring incidents, identify root causes, and document solutions to drive continuous improvement.
  • Engage with HR and business users to translate support requests into technical requirements, prioritizing based on impact.
  • Participate in stakeholder meetings to review and prioritize tickets, ensuring backlog efficiency and issue resolution.


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