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Company Overview

Formalize is a fast-growing international SaaS company with strong market traction across Europe. Our platform adapts to regulatory changes, ensuring businesses remain compliant and confident in their operations.

About the Role

We are seeking an experienced Customer Success Manager to join our team. As a key member of our Customer Success function, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Key Responsibilities
  • Work closely with customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience
Qualifications and Requirements
  • Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
  • Experience working with SaaS platforms
  • Strong communicator, collaborator, and problem solver