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Senior Strategic Account Growth Manager

2 weeks ago

Copenhagen, Copenhagen, Denmark Monta ApS Full time

About Monta ApS

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Monta is a dynamic and growing company in the SaaS realm, dedicated to accelerating EV charging industry growth. We're passionate about making EV charging simple, accessible, and reliable for everyone.

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Our Mission

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We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV. Our goal is to help everyone enjoy the same consistent charging experience.

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Your Role

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You will be responsible for managing our industry-leading Strategic Partners with a focus across the DACH region. These partners use Monta to manage their B2C, B2B customers and direct partners and manage their EV Charging sites, projects, or organization, often generating revenue from them.

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Key Responsibilities

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  1. Develop and maintain strong relationships with key stakeholders, including executive sponsors, decision-makers, executive buyers, project managers, and influencers.
  2. Act as the operational lead & trusted advisor for all stakeholders in your dedicated book of business, ensuring seamless product implementation and proactive customer lifecycle management.
  3. Collaborate with account management to handle risk proactively, manage renewals, and grow your book of business over time to drive retention and expansion.
  4. Ensure customer retention through strategic touchpoints, effective project management, escalation management, and success planning.
  5. Create champions internally within the customer's environment via effective customer onboardings and 'train the trainer' initiatives.
  6. Forecast and track key account metrics and analyze trends to identify opportunities and mitigate risks for both customers and Monta alike.
  7. Utilize tool stack & CRM to manage and prioritize activities for each account, ensuring all customer interactions are tracked and records kept up-to-date.
  8. Collaborate with internal teams to ensure our strategic partners receive the best possible service and support.
  9. Develop a deep understanding of our product and how it can be leveraged to meet the needs of our strategic partners.
  10. Work closely with partners to understand their strategic value drivers and provide guidance on how our software can be used to achieve their goals.
  11. Identify and mitigate risks associated with our strategic partners, including churn, pricing concerns, and customer satisfaction issues.
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Requirements

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To succeed in this position, you will need:

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  1. 5+ years of experience working in a customer-facing role with strategic organizations (Fortune 500 experience is a plus).
  2. Fluent in German & English (additional language capabilities are a plus).
  3. Strong communication and presentation skills, with the ability to articulate complex concepts to technical and non-technical audiences.
  4. Strong commercial acumen with a customer-first mentality.
  5. Strong problem-solving skills and creative thinking to develop solutions to complex challenges.
  6. Effective time management and prioritization skills to manage your book of business and various project tracks.
  7. Navigating large global organizations, dealing with technical and commercial teams, partner enablement, and complex setups.
  8. Proven track record of project management and stakeholder management skills internally and externally.
  9. Experience in customer success management, portfolio management, success planning, key account management, driving revenue growth, product adoption, health scores, renewal management, and customer satisfaction within strategic accounts.
  10. Ability to travel globally at least two weeks per quarter.
  11. Experience working with Hubspot or other CRM systems is preferred.
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Benefits

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We offer a competitive benefits package, including:

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  • Taking part in our Sales team's monthly meetup.
  • Come to our three company-wide events held each year.
  • Flexible Work From Home policy.
  • Generous warrant program.
  • 30 paid vacation days.
  • Personal learning budget.
  • Subsidized gym membership.
  • Free snacks & beverages at our offices.
  • Subsidized plant-based lunches at our offices.
  • Pension and health insurance accounts.
  • Paid parental leave.
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About You

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As a highly motivated and experienced Senior Strategic Customer Success Manager, you will have a passion for delivering exceptional customer experiences and driving business growth.

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Apply Now