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Customer Success Manager, SMB, Benelux Transformation Expert

3 weeks ago

Copenhagen, Copenhagen, Denmark Trustpilot Full time

We are part of an exploding industry where we have conquered the global market. As a key member of our Customer Success team, you'll play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere.

Key Responsibilities:
  • Maintain and secure the renewal rates of your clients from the Benelux markets.
  • Manage and administrate your own portfolio of contract renewals for around 300 clients, made up of small businesses in various industries.
  • Search for and identify growth opportunities as well as dealing with inbound inquiries from your portfolio.
  • Be supported by and help us to develop automated processes and marketing campaigns.
  • Contribute to developing this role which is the first of its kind in our department.
  • Become the expert on our low-touch client segment.
  • Work to build a healthy customer portfolio with a low churn rate.

The ideal candidate will possess excellent communication and negotiation skills, be adept at delivering best customer service in a fast-paced environment, and have a deep passion and understanding for processes & systems.

About the Role:
  • This is a unique opportunity to join a dynamic team and contribute to the success of our customers.
  • You will be responsible for maintaining and securing the renewal rates of your clients from the Benelux markets.
  • As a key member of our Customer Success team, you'll play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere.
What We Offer:
  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, with an extra 5 days holiday allocated after your 1-year anniversary (prorated).
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
  • Employee discounts to restaurants and shops.