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Customer Service Team Lead

3 weeks ago

Copenhagen, Copenhagen, Denmark myGwork - LGBTQ+ Business Community Full time

**Job Description:**

About the Role

This is a unique opportunity to combine leadership with operational excellence as a Customer Service Team Leader at RS. As a key member of the team, you will guide and motivate your team while working alongside them to ensure smooth daily operations.

Key Responsibilities:
  • Manage tasks and plan workloads to ensure timely responses and issue resolution.
  • Coordinate and lead the team across Denmark, Sweden, and Norway, ensuring adherence to procedures and standards.
  • Identify and implement process improvements to enhance efficiency and customer satisfaction.
  • Train new team members and foster the development of existing employees through organized workshops and training sessions.
  • Analyse data to uncover trends and opportunities for improving service.