Digital Experience Director
4 weeks ago
This role is part of our Experience & Engineering team in Copenhagen, Denmark. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients.
Job Purpose: As an Account Director within our Experience & Engineering team, you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. Someone who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and production ready proposals, to solve the challenges of our clients, today.
Key Responsibilities:
- Fully understand our clients' needs and business objectives. Prioritizing and managing clients' expectations across all digital projects;
- Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers;
- Effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key customers and internal team(s);
- Research and pursue opportunities for client growth;
- Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust;
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
What We Are Looking For:
- 8+ years of digital agency experience and a proven track record of Account Management experience;
- A solid understanding of the overall dynamics of the digital industry and digital product delivery process;
- Understanding how strategy, design, technology, and data are essential to deliver impactful and valuable digital products/experiences;
- Strong communication, listening, and interpersonal skills in building relationships with professionals of all organizational levels;
- Understanding of the commercial dynamics of a digital agency;
- Someone who is able to "connect-the-dots" across channels and touchpoints internally as well as externally;
- Solid written and verbal communication skills;
- Working proficiency of English;
- Direct availability to start working in Denmark (Copenhagen).
We Offer:
- A healthy, varied, and delicious lunch;
- A lot of fun social events such as Friday bars, company parties, team events, etc.;
- A flexible, hybrid working policy and a great workplace in our awesome office in Christianshavn;
- A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards;
- Awesome clients. Whether big or small, local or global — at DEPT, you'll get the opportunity to work with clients of all sizes and across all industries;
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training and development;
- Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
Who Are We?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skill set in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
Diversity, Equity & Inclusion:
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Be part of our digital futureWe may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.
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