Senior Diagnostics Field Service Engineer
3 days ago
At Revvity, we are seeking a highly skilled and experienced Senior Diagnostics Field Service Engineer to join our team.
About the RoleWe are looking for a professional who can positively impact our sales by carrying out their duties in a professional manner, maintaining high standards at all times. The successful candidate will demonstrate the added value of customer support, always acting as an ambassador for the Company.
The role involves executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance. This includes performing field service as advised by coordinators, installing, maintaining, and repairing current and future Life Science Diagnostics instrument portfolios, with an initial focus on Reproductive Health Screening systems.
Key Responsibilities:
- Perform field service, installation, maintenance, and repair of Life Science Diagnostics instrument portfolios.
- Provide first-line onsite user training on Diagnostics systems.
- Organize routine maintenance allocated monthly.
- Perform service on behalf of overseas offices, ensuring quality, regulatory, and compliance standards are met.
- Maintain documentation, circuit diagrams, and manuals to ensure correct revision and quality standards.
- Align working practices with departmental performance targets and demonstrate compliance with team targets.
- Manage personal service spares and inventory records, reporting and resolving anomalies promptly.
- Ensure tools and test equipment are adequate for service requirements and calibrated as specified.
- Complete Work Orders and associated documentation within a day of completion.
Requirements
To be successful in this role, you will require a Bachelor's Degree, HNC or equivalent in Electronic Engineering + Chemistry / Biology to senior school level. A full driving license is also essential. Significant years' experience in a related Customer Service Environment is required, with preference given to candidates with experience in Liquid Handling, High Content Screening or Immunoassay Systems in a clinical environment.
A broad understanding of Prenatal and Neonatal Screening, as well as Revvity Diagnostics Systems, would be an advantage. Expert PC user skills, including Microsoft OS (XP, 7, 10) and ability to network PCs, are also required. Excellent people management and motivational skills, verbal and written communication skills, and negotiation and influencing skills are essential.
Benefits
As a Senior Diagnostics Field Service Engineer at Revvity, you can expect a competitive salary range of £45,000 - £60,000 per annum, depending on experience. You will also have opportunities for professional development and career growth in a dynamic and supportive environment.
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