Financial Support Specialist
3 weeks ago
We are seeking a highly skilled Financial Support Specialist to join our team at German-World, Inc. As a key member of our Partner Support team, you will play a crucial role in shaping the culture, foundation, and future of our new branch of Finance Support.
**Key Responsibilities:**
- Communicate directly with customers, business partners, and VIP customers via email, messaging, and phone calls.
- Listen and respond to customer needs and concerns, providing professional and friendly support.
- Collaborate with teammates and other departments to troubleshoot and solve queries.
- Expand our financial knowledge base and contribute to building a solid foundation for the future.
- Prioritize tickets and ensure high-priority tickets are addressed in a timely manner.
**Requirements:**
- Fluency in English and German.
- Located in Denmark, with the ability to work from our office in Copenhagen.
- Resourceful and able to reach out to colleagues for assistance when needed.
- Experience working in a customer-facing environment and communicating with customers.
- Proficiency in working with numbers and financial setups.
- Basic knowledge of Excel/Google Sheets.
- Knowledge of VAT & TAX is a plus.
**What We Offer:**
- Participation in our Support team's monthly meetup.
- Attendance at our three company-wide events held each year.
- Generous warranty program.
- 30 paid vacation days.
- Personal learning budget.
- Subsidized gym membership.
- Free snacks and beverages.
- Subsidized plant-based lunches.
- Pension and health insurance accounts.
- Paid parental leave.
We foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognize the importance of work-life balance and support flexibility that aligns with your responsibilities and the needs of your team.
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