Financial Support Specialist

3 weeks ago


Copenhagen, Copenhagen, Denmark German-World, Inc Full time
Job Description

We are seeking a highly skilled Financial Support Specialist to join our team at German-World, Inc. As a key member of our Partner Support team, you will play a crucial role in shaping the culture, foundation, and future of our new branch of Finance Support.

**Key Responsibilities:**

  • Communicate directly with customers, business partners, and VIP customers via email, messaging, and phone calls.
  • Listen and respond to customer needs and concerns, providing professional and friendly support.
  • Collaborate with teammates and other departments to troubleshoot and solve queries.
  • Expand our financial knowledge base and contribute to building a solid foundation for the future.
  • Prioritize tickets and ensure high-priority tickets are addressed in a timely manner.

**Requirements:**

  • Fluency in English and German.
  • Located in Denmark, with the ability to work from our office in Copenhagen.
  • Resourceful and able to reach out to colleagues for assistance when needed.
  • Experience working in a customer-facing environment and communicating with customers.
  • Proficiency in working with numbers and financial setups.
  • Basic knowledge of Excel/Google Sheets.
  • Knowledge of VAT & TAX is a plus.

**What We Offer:**

  • Participation in our Support team's monthly meetup.
  • Attendance at our three company-wide events held each year.
  • Generous warranty program.
  • 30 paid vacation days.
  • Personal learning budget.
  • Subsidized gym membership.
  • Free snacks and beverages.
  • Subsidized plant-based lunches.
  • Pension and health insurance accounts.
  • Paid parental leave.

We foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognize the importance of work-life balance and support flexibility that aligns with your responsibilities and the needs of your team.



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