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Service Quality Assurance Specialist

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Århus, Århus Kommune, Denmark Arla Foods amba Full time
Key Responsibilities
  • Forge strong relationships with stakeholders, ensuring alignment and clear communication across all areas under your oversight.
  • Drive operational excellence by refining and optimizing processes and workflows, boosting efficiency and performance.
  • Ensure seamless service delivery as the main point of contact for support vendors, tracking progress and meeting prerequisites according to our service transition process.
  • Collaborate and innovate with Agile Release Train counterparts, including Product Owners and Scrum Masters, to enhance solution knowledge.
  • Lead vendor management, serving as the primary contact for support vendors and contributing to budget and forecast planning.