Digital Collaboration Expert
1 day ago
Altia is seeking a skilled Microsoft 365 and SharePoint IT Support Specialist to join our team in Copenhagen, Denmark. This full-time position requires expertise in supporting Microsoft services, particularly Office 365, SharePoint, and OneDrive.
About the Role
The ideal candidate will have a strong background in providing first-level support for Microsoft services, troubleshooting user issues, and ensuring service continuity. They will be responsible for managing user accounts, permissions, and access rights within the Microsoft environment, assisting in Windows administration, and contributing to IT documentation, process improvements, and best practices.
Responsibilities:
- Provide expert-level support for Office 365, SharePoint, and OneDrive, handling complex user issues and ensuring seamless communication across multiple teams.
- Manage user accounts, permissions, and access rights within the Microsoft environment, collaborating with internal and external teams to escalate and resolve complex IT issues.
- Assist in Windows administration, including software updates, user management, and security measures such as intrusion detection/prevention.
- Contribute to IT documentation, process improvements, and best practices, supporting international teams in a multicultural environment.
Requirements:
- At least 3 years of experience in IT support services, handling various first-level support requests in a Microsoft environment within a mid-sized organization.
- Proven experience providing first-level support for Office 365 accounts, SharePoint, and OneDrive.
- English proficiency at C1 level or higher (CEFR), both written and spoken.
- Strong communication skills and a user-oriented approach.
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