Digital Experience Specialist

3 days ago


Copenhagen, Copenhagen, Denmark TwentyThree Part time
Job Description

We are seeking a highly motivated and detail-oriented professional to join our team as a Client Specialist. As a key member of the TwentyThree team, you will play a crucial role in delivering exceptional service and support to our clients.

The ideal candidate will be responsible for serving as the primary point of contact for clients, providing responsive and effective customer support via email, phone, and live chat. You will also be responsible for onboarding new clients and assisting them in setting up their accounts, ensuring a smooth implementation process.

To succeed in this role, you will need to understand clients' needs and requirements and offer tailored recommendations to maximize their experience and value with our platform. You will also be responsible for troubleshooting technical issues and providing timely resolutions, escalating to the appropriate teams when necessary.

You will proactively communicate updates, new features, and enhancements to clients, ensuring they are up-to-date with the latest developments. Additionally, you will conduct training sessions and webinars to educate clients on best practices and optimize their usage of our platform.

This role requires strong communication skills, fluency in English, and the ability to work effectively in a global context. If you have a passion for crafting exceptional customer experiences and guiding clients through their digital transformation journey, we encourage you to apply.



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