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Video Communication Solutions Expert
3 weeks ago
Drive business growth and innovation through expert service delivery.
About Synthesia: We're a fast-growing company that's revolutionizing the way businesses communicate through video. Our AI-powered video communications platform empowers anyone to create, collaborate, and share high-quality videos, regardless of skill level.
The OpportunityWe're seeking an experienced Service Delivery Lead to join our London team, responsible for delivering exceptional service to our clients. As the primary point of contact, you'll work closely with clients to understand their needs and preferences.
Key Accountabilities:
- Develop and execute service delivery strategies, aligning with client goals and objectives.
- Collaborate with internal teams to coordinate project timelines, resources, and deliverables, ensuring alignment with client goals.
- Analyze project progress, identifying areas for improvement and implementing data-driven solutions.
- Foster strong relationships with clients, understanding their needs and preferences.
We're looking for a seasoned service professional with a passion for delivering exceptional client experiences. The ideal candidate will possess:
- Bachelor's degree in Business, or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
- Proven experience in managing service, with a strong track record of driving business growth and innovation.
- Excellent project management skills, with expertise in project management tools and CRM systems, particularly Salesforce.