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Microsoft SharePoint Support Specialist
2 weeks ago
We are seeking an experienced Microsoft/SharePoint-OneDrive Support Specialist to join our team and support a key project in the environmental and energy sector.
About Altia:
Altia creates innovative digital solutions that deliver real value and drive meaningful change. Our purpose is to grow while fostering sustainable development. With a team of professionals across locations, we apply our vision of technology to impactful projects for organizations driving change.
About the Project:
This project supports a major international organization in the environmental and energy sector, ensuring efficient operation of its IT infrastructure and collaboration platforms. The role will focus on providing support for Microsoft services, particularly Office 365, SharePoint, and OneDrive, to facilitate seamless communication and document management across multiple teams.
Key Responsibilities:
- Provide first-level support for Office 365, SharePoint, and OneDrive, troubleshooting user issues and ensuring service continuity.
- Manage user accounts, permissions, and access rights within the Microsoft environment.
- Handle and resolve IT support tickets using OTRS or other ticketing systems.
- Assist in Windows administration, including software updates, user management, and security measures such as intrusion detection/prevention.
- Collaborate with internal and external teams to escalate and resolve complex IT issues.
- Contribute to IT documentation, process improvements, and best practices.
Requirements:
- At least 3 years of experience in IT support services, handling various first-level support requests in a Microsoft environment within a mid-sized organization.
- Proven experience providing first-level support for Office 365 accounts, SharePoint, and OneDrive.
- English proficiency at C1 level or higher (CEFR), both written and spoken.
- Strong communication skills and a user-oriented approach.
