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Retail Operations Manager
3 weeks ago
SameSystem is a Workforce Management Solution that helps retail and hospitality businesses streamline operations, boost growth, reduce expenses, save time, and keep staff motivated. We are seeking an experienced Retail Operations Manager to join our team.
This role involves building strong relationships with leading retail and hospitality companies, understanding their operational challenges, and identifying solutions that leverage SameSystem's tools. Key responsibilities include:
- Project management: Coordinate across teams, manage priorities, and deliver on customer timelines.
- Strategic initiatives: Own and implement projects that drive lasting value for customers, such as streamlining onboarding, integrating systems, and collecting customer feedback.
- Team leadership: As Teamlead, you will be responsible for your own KPIs and the team's KPIs, driving performance talks, and helping team members grow as Customer Success Managers.
- Proven experience in retail operations, account management, or a similar role with enterprise customers.
- Strong project management skills, including prioritization, complex project oversight, and timely delivery.
- Excellent interpersonal and communication skills to build relationships and align diverse stakeholders.
- A proactive, problem-solving mindset to address immediate challenges and deliver long-term solutions.
