Video Experience Manager

2 weeks ago


Copenhagen, Copenhagen, Denmark Synthesia Full time
About Synthesia

We're on a mission to make video easy for everyone. Our AI video communications platform simplifies the entire video production process, making it easy for anyone, regardless of skill level, to create, collaborate and share high-quality videos.

The Role...

The Service Delivery Lead for Digital and Multimedia Instructional Design will lead the service delivery for our creative and educational technology offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact.

This includes serving as the primary point of contact for AEs/CSMs and clients, understanding their needs and ensuring their satisfaction. You'll oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.

Key Responsibilities:
  • Client Relationship Management: Develop strong relationships with clients and internal teams to ensure seamless project execution.
  • Service Delivery Management: Oversee the execution of service delivery, ensuring projects meet client expectations and are delivered on time and within budget.
  • Project Coordination: Work with cross-functional teams to coordinate project timelines, resources, deliverables, and ensure alignment with client goals.
  • Performance Monitoring: Track project progress, manage KPIs, and use data to drive continuous improvement in service delivery.
  • Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.


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