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Customer Service Representative with Norwegian or Swedish Language
4 weeks ago
Unlock Your Potential as a Customer Service Executive
At RS, we're on a mission to make amazing happen for a better world. As a Customer Service Executive with Norwegian or Swedish language skills, you'll play a pivotal role in enhancing the customer journey, delivering exceptional experiences, and driving excellence in our KPI performance.
What You'll Do:
You'll focus on creating smaller quotes for quick wins, providing unwavering support for sales campaigns, and amplifying our capacity for smaller quotes. Your mission is to drive excellence in our KPI performance across live chat, e-mail, and telephone interactions, while delivering a premium customer experience in the local language to enhance our Net Promoter Score (NPS).
What You Need to Succeed:
Show Passion: Connect deeply with others – colleagues, customers, and suppliers
Act with Humility: Enable others to ask, 'what if', and do amazing things
Demonstrate Trust: Lead by example, align others around ambitious goals, and check in regularly
Requirements:
- Experience in working with customers
- Fluent level of Norwegian or Swedish and communicative level of English
- Experience in working in SAP will be an advantage
- Willing to learn and can-do attitude
- Team player
About RS:
At RS, we've been solving engineering problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
Join Our Mission:
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Let's Make Amazing Happen:
Come and join us – and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.
