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Client Success Advocate

3 weeks ago

Copenhagen, Copenhagen, Denmark TwentyThree Part time

We're on the lookout for a dedicated and detail-oriented Client Specialist to join our customer success team at TwentyThree. As a Client Specialist, you will play a crucial role in delivering exceptional service and support to our clients, helping them maximize their experience and value with our platform.

About the Job

This role is perfect for someone who is passionate about customer service and has a keen interest in how video is changing the world. You will be responsible for serving as the primary point of contact for clients, providing responsive and effective customer support via email, phone, and live chat.

Key Responsibilities
  1. Client Support: Serve as the primary point of contact for clients, providing responsive and effective customer support via email, phone, and live chat.
  2. Account Setup: Onboard new clients and assist them in setting up their accounts, ensuring a smooth implementation process.
  3. Troubleshooting: Troubleshoot technical issues and provide timely resolutions, escalating to the appropriate teams when necessary.
  4. Communication: Proactively communicate updates, new features, and enhancements to clients, ensuring they are up-to-date with the latest developments.

Who We're Looking For

  1. You are pursuing your master's degree with 1-2 years remaining in your education. Your strong grasp of digital marketing and inquisitiveness fuel your curiosity in this field.
  2. Your primary drive lies in crafting exceptional customer experiences and guiding them through their digital transformation journey.
  3. Furthermore, you possess fluent English communication skills, which enable you to engage effectively in a global context.

What We Offer

  • A competitive base salary
  • An attractive commission model
  • A phone and a laptop
  • Lunch (at a small cost) + coffee and Monday breakfasts are being paid for
  • An annual retreat to a sustainable location