SAP BTP Customer Success Partner Advisor, Denmark
1 month ago
We are seeking a highly skilled and experienced Customer Success Partner Advisor to join our SAP Business Technology Platform (SAP BTP) team in Denmark. As a key member of our team, you will play a critical role in helping our customers drive business success and growth through the adoption and consumption of SAP BTP services.
Key Responsibilities- Partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
- Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
- Be the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
- Analyze customer technical needs and execute consumption plans for assigned customers.
- Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
- Be a voice of the customer to internal SAP stakeholders.
- Work with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
- 3-4 years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
- Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.). Certifications in enterprise architecture are a plus.
- Great communication and presentation skills, with familiarity with design thinking methodology a plus.
- Ability to navigate complex organizational dynamics both internally at SAP and externally with customers and partners.
- Continuous learning and adaptability to unique business and cultural practices of each region/country.
- Customer service mindset and customer empathy.
- Passion for learning new technologies and problem-solving.
- Fluent in both Danish and English.
- Already situated in Denmark, as relocation is not supported for this position.
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