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Customer Experience Manager

3 weeks ago

Århus, Århus Kommune, Denmark Whistleblower Software Full time

Company Overview:

We are Formalize, a pioneering tech company founded in 2021 with offices across Europe. We're one of the fastest-growing SaaS scale-ups, helping businesses navigate compliance and stay ahead in an ever-changing landscape.

As part of our newly established Customer Success team, you'll play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.

Job Description:
  • Work closely with customers to solve problems, create value, and build loyalty
  • Help build and optimize our Customer Success function across products and customer tiers
  • Collaborate on projects across departments to improve the customer experience

Responsibilities:

You will be responsible for:

  • Delivering exceptional customer experiences through proactive issue resolution and timely communication
  • Developing and implementing strategies to drive customer adoption and retention
  • Fostering strong relationships with cross-functional teams to ensure seamless collaboration