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Digital Retail Experience Specialist

2 weeks ago

Billund, Denmark LEGO Koncernen Full time

Are you a creative problem solver and detail-oriented professional looking for a new challenge? At LEGO Koncernen, we're seeking a skilled Digital Retail Experience Specialist to join our innovative team.

Company Background

We're a global leader in the toy industry, driven by a passion for creativity and innovation. Our user-centered approach aims to enhance usability and improve efficiency, supporting The LEGO Group's long-term growth through digitally enabled innovations for retail planning.

Role Responsibilities

As a Digital Retail Experience Specialist, you'll be responsible for:

  • Collaborating with cross-functional teams to develop and implement digital solutions that improve the retail experience
  • Designing and implementing customer journey maps and service blueprints to drive business growth and customer satisfaction
  • Working closely with product management and engineering to define and prioritize roadmap items
  • Providing expertise on service design principles and best practices to internal stakeholders
Qualifications and Requirements

To succeed in this role, you'll need:

  • A background in service design, research, and analytics, or user experience
  • Proven experience applying service design principles in an enterprise setting
  • Experience working with digital platforms and tools to drive business growth and customer satisfaction
  • Advanced English both written and verbal
What We Offer

As a member of our team, you can expect:

  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A generous colleague discount on LEGO products
  • A bonus scheme for reaching goals and contributing to the team's success
  • A hybrid work policy with an average of 3 days per week in the office