Technical Support Analyst

1 week ago


Copenhagen, Copenhagen, Denmark Mastercard Full time
Job Description
As a Customer Technical Services Analyst I, you will play a critical role in supporting customers on account-to-account products in the domestic market, including Betalingsservice, Leverandørservice, and Overførselsservice. Your key responsibilities will include ensuring best-in-class customer technical support on payment solutions, case handling of incoming customer service requests, consulting customers on the best use of our payment technology, and advising customers onboarding and offering technical support.

Key Responsibilities:
  • Ensure best-in-class customer technical support on payment solutions
  • Case handling of incoming customer service requests on both phone and emails
  • Consulting customers on the best use of our payment technology
  • Advisor in customers onboarding and offer technical support
  • Update and optimisation of internal processes
  • Be part of testing and consulting for new services and solutions
  • Participate in meetings with customers and external stakeholders

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