Data Analyst for Business Optimization

2 weeks ago


Copenhagen, Copenhagen, Denmark Unity Full time

At Unity, we are at the forefront of driving the wholesale adoption of Realtime 3D across various industries. Our mission is to help companies accelerate their digital transformation programs and establish a solid foundation for Web technologies.

We seek a highly motivated and detail-oriented Data Analyst to join our team. In this role, you will play a pivotal part in managing data, collecting and visualizing it, and conducting in-depth analysis to support data-driven decision-making within the organization. Your contributions will directly impact our ability to make informed decisions, enhance efficiency, and drive organizational growth.

This position reports to the Senior Success Optimization Manager within the Product, Enablement, and Training Organization of Customer Success Everywhere.

Key Responsibilities:
  • Data Management: collect, clean, and validate data from various CSE sources, including Zendesk, ODT, and Gainsight, ensuring accuracy and consistency.
  • Partner with Create Operations (Business Intelligence Team) to build customized dashboards.
  • Process Optimization: evaluate existing data-related processes and workflows for efficiency and effectiveness, identify opportunities for process automation and optimization, and collaborate with cross-functional teams to streamline data capture and reporting procedures.
  • Data Analysis: develop and maintain interactive dashboards and reports to visualize key performance indicators (KPIs), and conduct statistical analysis to support business decision-making.
  • Reporting and communications: create and deliver regular reports and presentations to communicate data insights to stakeholders.

We are looking for an individual with proven experience in data analysis, data prediction, and data management. Strong analytical, problem-solving, and critical-thinking skills are essential. Additionally, the ability to work independently and collaboratively in a team environment is crucial. A high level of integrity and respect for data security and confidentiality are also required.

The ideal candidate will have experience with process modeling and improvement methodologies, strong interpersonal and communication skills, and experience working in a Customer Service organization.

Relocation support, international relocation support, and work visa/immigration sponsorship are not available for this position.



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