Technical Expert for Premium Audio Solutions

2 days ago


Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Bang & Olufsen Full time

Unlock Your Potential as a Technical Expert

Job Description:

We are seeking a highly skilled Corporate Field Service Technician to join our team in Denmark. As the face of Bang & Olufsen for our customers, retail partners, and VIP clients across Zealand Region, you will handle troubleshooting, system integration, repairs, and installations of our premium audio-visual products.

This role requires a unique combination of technical expertise, excellent communication skills, and a proactive customer-oriented mindset. You will work independently from home when not on the road, handling up to 80% of travel time.

Main Responsibilities:

  • Execute troubleshooting, system integration, configurations, and repairs in private residences and retail stores.
  • Lead and support selected installation projects, ensuring seamless execution and high-quality results.
  • Provide 360° project support, including planning, documentation, execution, and follow-up in collaboration with retail partners and the corporate service team.
  • Deliver exceptional customer experiences, acting as a trusted advisor and technical expert.
  • Coach and support local retail partners and installers on technical issues.
  • Provide technical assistance during Bang & Olufsen events and product presentations.
  • Operate and maintain a small warehouse for loan products, spare parts, tools, and installation materials.
  • Actively participate in service and retailer meetings, sharing insights and updates on technical activities.
  • Ensure feedback to headquarters to support product and service quality improvements.

Requirements:

  • Proven experience in service, including troubleshooting and system integration, ideally with AV and network solutions.
  • Strong technical competencies in connectivity, installation, configuration, diagnostics, and systematic troubleshooting.
  • Solid project management skills with attention to detail and organization.
  • Excellent communication skills and a customer-first approach.
  • Fluent in Danish and English (spoken and written).
  • Proficiency in Microsoft Office tools, including Outlook and Teams.
  • Ability to utilize Microsoft field service software on both laptop and tablet.
  • A valid driver's license and passport.

What We Offer:

You will be part of a passionate and agile team at Bang & Olufsen, an iconic brand known for pushing the boundaries of luxury audio technology. With a global workforce of over 1,100 people from 55+ countries, we foster a diverse, inclusive, and innovative environment.

Competitive salary and benefits package. Frequent travel across Zealand Region is required. If you believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we encourage you to apply.



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