Technical Expert for Premium Audio Solutions
2 days ago
Unlock Your Potential as a Technical Expert
Job Description:We are seeking a highly skilled Corporate Field Service Technician to join our team in Denmark. As the face of Bang & Olufsen for our customers, retail partners, and VIP clients across Zealand Region, you will handle troubleshooting, system integration, repairs, and installations of our premium audio-visual products.
This role requires a unique combination of technical expertise, excellent communication skills, and a proactive customer-oriented mindset. You will work independently from home when not on the road, handling up to 80% of travel time.
Main Responsibilities:
- Execute troubleshooting, system integration, configurations, and repairs in private residences and retail stores.
- Lead and support selected installation projects, ensuring seamless execution and high-quality results.
- Provide 360° project support, including planning, documentation, execution, and follow-up in collaboration with retail partners and the corporate service team.
- Deliver exceptional customer experiences, acting as a trusted advisor and technical expert.
- Coach and support local retail partners and installers on technical issues.
- Provide technical assistance during Bang & Olufsen events and product presentations.
- Operate and maintain a small warehouse for loan products, spare parts, tools, and installation materials.
- Actively participate in service and retailer meetings, sharing insights and updates on technical activities.
- Ensure feedback to headquarters to support product and service quality improvements.
Requirements:
- Proven experience in service, including troubleshooting and system integration, ideally with AV and network solutions.
- Strong technical competencies in connectivity, installation, configuration, diagnostics, and systematic troubleshooting.
- Solid project management skills with attention to detail and organization.
- Excellent communication skills and a customer-first approach.
- Fluent in Danish and English (spoken and written).
- Proficiency in Microsoft Office tools, including Outlook and Teams.
- Ability to utilize Microsoft field service software on both laptop and tablet.
- A valid driver's license and passport.
What We Offer:
You will be part of a passionate and agile team at Bang & Olufsen, an iconic brand known for pushing the boundaries of luxury audio technology. With a global workforce of over 1,100 people from 55+ countries, we foster a diverse, inclusive, and innovative environment.
Competitive salary and benefits package. Frequent travel across Zealand Region is required. If you believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we encourage you to apply.
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