Support Specialist, IT Infrastructure

2 days ago


Kongens Lyngby, Lyngby-Tårbæk Kommune, Denmark Nexus Technology GmbH Full time
Company Overview
Innovation and digital transformation drive our company's vision. As a leading provider of secure identity solutions, we strive to create a safer and more humane world. Our commitment to excellence is reflected in every aspect of our business.

About the Job
We are seeking a skilled Support Engineer to join our team in Copenhagen. This role will play a crucial part in ensuring seamless support for our customers and employees. The successful candidate will be responsible for managing our service desk, troubleshooting issues, and providing technical assistance.

Key Responsibilities
• Manage service desk tickets and phone inquiries efficiently
• Troubleshoot authentication and connection problems
• Resolve access rights issues and manage licenses
• Onboard and offboard users, deploy clients and applications
• Provide technical support for hardware and software issues
• Contribute to the development and improvement of our internal IT service desk

Required Skills and Qualifications
• Proficient in MFA, SAML, RBAC, and related technologies
• Experienced with AD/Entra ID, GPOs, SCCM/Intune, PowerShell scripting, and other relevant tools
• Competent in managing Mac and Linux systems
• Familiar with Office 365, Azure, and other cloud platforms
• Proficient in network management, CCNA or similar
• Fluency in Danish and English is essential, with French being a plus

Benefits
You'll have the opportunity to work with a talented team, develop your skills, and make a real impact in the field of secure identity solutions. We offer a collaborative environment, flexible working arrangements, and a competitive salary package.

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