Incident Resolution Specialist

4 days ago

Århus, Århus Kommune, Denmark Danske Commodities AS Full time

About the Role:

We are seeking an experienced Incident Resolution Specialist to join our IT Endpoint & Client Services team. As a key member of our operations team, you will be responsible for leading incident-management processes and embedding best practices to ensure efficient operations.

As a trusted expert, you will provide guidance across all departments and lead Change Advisory Board meetings to ensure smooth change processes. Your investigative skills and proactive mindset will enable you to identify root causes and craft effective solutions and continuous improvements.

You will collaborate with talented colleagues to ensure all employees have high-performing and reliable access to IT systems and support. If solving challenges, driving improvements, and being the go-to expert excite you, this is your opportunity to shine and play a key role in transforming our tech landscape.

About You:

  • Experience working with ITIL frameworks and incident-management processes
  • Sharp investigative skills and a proactive mindset
  • Exceptional communication skills to simplify complex issues
  • A structured and detail-oriented approach
  • Familiarity with tools like Atlassian, CMDB, and Root Cause Analysis

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