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IT Support Process Implementation Expert
2 weeks ago
E-Solutions is a leading IT consulting firm that delivers cutting-edge solutions to its clients across the globe. We are currently seeking an experienced IT Support Process Implementation Expert to join our team. In this role, you will be responsible for developing and implementing a global KCS and knowledge management process in an onsite and desktop support organization within a large international company.
About the JobThe successful candidate will work closely with our clients to understand their unique needs and develop a customized knowledge management process that meets those needs. This will involve designing and documenting effective Knowledge Management processes tailored to the specific needs of the organization, configuring and optimizing the existing knowledge base system, and ensuring all training material is produced & the organization is ready and capable of delivering training of relevant team members in the new KCS processes.
Key Responsibilities- Knowledge Management Expertise: Advanced knowledge of KCS principles, methodologies, and best practices.
- Process Design and Optimization: Ability to design and document effective Knowledge Management processes tailored to the specific needs of the organization.
- Change Management: Expertise in managing significant organizational changes, including strategies in a global organization, and securing buy-in and handling resistance.
- Project Management: Proficiency in planning, executing, and monitoring large-scale projects to ensure successful roll-out and implementation.
- Risk Management: Ability to identify potential risks in the roll-out process and develop robust mitigation strategies.
