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Customer Success Manager Lead
1 week ago
At Dun & Bradstreet, we combine global data and local expertise to empower our clients with the insights they need to drive business growth. As a Customer Success Manager, you will play a critical role in delivering exceptional service to our largest clients in Denmark.
This is an exciting opportunity to join our Northern European team and be part of a future-ready company that values innovation and collaboration. As a key member of our customer success team, you will be responsible for driving adoption and value realization activities, growing our footprint, and ensuring client satisfaction and renewals.
Key responsibilities include:
- Accountable for assigned client's overall success with D&B: driving adoption & value realisation activities, growth of D&B footprint, client satisfaction and supporting renewals.
- Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.
- Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
- Independently network and own service relationship with your customer community via face to face meetings to build intelligence on technology infrastructure, strategic objectives and further D&B partnership.
- Design meaningful metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders.
- Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
- Actively contribute to strategic account planning by sharing intelligence from service relationship with sales peers.
- Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
- Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/trends, peer best practices and how best to utilize D&B Solutions.
- Work within an account team matrix and lead senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B.
- Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation/get well plan.
