Dynamics 365 CRM Implementation Lead

2 weeks ago


Copenhagen, Copenhagen, Denmark HCLTech Full time

HCLTech is looking for a highly skilled Microsoft Dynamics 365 professional to join our team as a CRM Implementation Lead.

About the Role
  • This is an exciting opportunity to work on large-scale Dynamics 365 implementations, shaping the future of our clients' businesses.
  • You will work closely with customers to understand their needs and develop tailored solutions that meet their requirements.
  • A strong understanding of Dynamics 365 modules, including Sales, Service, Marketing, and Social Engagement, is essential for this role.
  • The ideal candidate will have experience managing multiple projects simultaneously and possess excellent communication and project management skills.

Key Responsibilities:

  • Lead functional workshops with customers to gather requirements and design solutions.
  • Develop and implement data migration strategies to ensure seamless transition of customer data.
  • Collaborate with development teams to design, develop, and test customized code for Dynamics 365.
  • Provide technical support to customers during implementation and post-implementation phases.
Requirements
  • At least 5 end-to-end full life cycle implementations of Dynamics 365.
  • Expert knowledge of at least 4 of the following modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, or Portals.
  • Knowledge and experience of Enterprise Application Integration and Architecture patterns.
  • Strong organizational skills and ability to manage multiple projects simultaneously.


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