Hospital Automation Network Solutions Expert

3 weeks ago

Copenhagen, Copenhagen, Denmark Sound United Full time

Hospital Automation Network Solutions Expert

We are seeking a skilled Hospital Automation Network Solutions Expert to join our team at Sound United. As a key member of our team, you will be responsible for providing top-notch troubleshooting, training, and technical support for Masimo customers within Denmark and occasionally traveling to other regions. Your primary duties will involve working on Proof of Concepts, key account support, and enhancing hospital automation solutions within key accounts.

Duties & Responsibilities:

  • Assist in presales proof-of-concept (POC) activities
  • Implement service sales strategies
  • Assist with product sales and proposals as requested
  • Identify potential Customer training issues and propose solutions
  • Be the customer advocate for all matters involving Service for Hospital Automation Solutions
  • Provide entire supplied system technical expertise and participate in technical training
  • Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
  • Supporting/troubleshooting system problems
  • Receive and respond to telephone calls and emails from key accounts and end users
  • Document all complaints and failures per the Masimo Quality System
  • Initiate repair/replacement of failed and/or defective products
  • Convey information from the field regarding product suggestions, improvements, and enhancements to Product Marketing
  • Plan and implement the installation of networked-based systems
  • Work with the clinical team to install and test systems
  • Responsible for project installation recommendations and planning, quote recommendation and analysis, wireless site surveys, and WLAN/LAN performance evaluation
  • Have a complete and thorough knowledge of the product and contribute to the development of new concepts, theories, and principles to enhance existing and new product design
  • Conduct Biomed/IT training on Masimo systems
  • Work on multifaceted problems that may require new and creative thinking to complete the project
  • Utilize good judgment within broad policies and practices to complete established goals and maintain flexibility to allow changes
  • Act in a leadership role as a principal technical customer contact and may interface with all levels of company and customer staff and management
  • Function as an additional resource to the Tech Support team as needed for systems assistance
  • Able and willing to work in hospital environments
  • Must be able to and available for frequent domestic and local travel; sometimes with little notice for key account support
  • Must be available for occasional international travel

Minimum Qualifications:

  • Three or more years of Enterprise network experience
  • Extensive knowledge of networking using TCP/IP protocol in an Enterprise environment
  • In-depth knowledge of IEEE 802.11 wireless standards
  • Experience with wireless site surveys
  • Experience with spectrum analysis
  • In-depth knowledge of networking terms and concepts
  • Excellent networked systems troubleshooting skills
  • Working knowledge of VPN configurations and use
  • Established self-starter with excellent analytical and problem-solving skills
  • Strong 'hands-on' skills, with ability to perform detail-oriented work with high degree of accuracy
  • Knowledge of Microsoft Windows operating systems
  • Ability to communicate technical ideas clearly to both technical and non-technical audiences
  • Excellent and effective oral and written communication skills
  • Excellent multi-tasking capabilities
  • Demonstrated technical writing ability with good organizational skills
  • Flexible and able to 'change gears' to accomplish goals
  • Fluent in English and Danish

Preferred Qualifications:

  • Five or more years of Enterprise network experience
  • Experience with AirMagnet, Ekahau, or other site survey software
  • Knowledge of Linux operating systems
  • Understanding of medical terms and concepts
  • Medical or biomedical experience

Education:

CCNA or equivalent is preferred. CWNA or equivalent is preferred.

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